Can a UPS driver please answer this question for me?? I found a video online that says UPS drivers can change the package count number and add more packages to your signature even after you sign. If this is true, then there is no way to dispute it because they have your signature saying that you signed for and received it! IS THIS LEGAL!?! -----NO! It is not! The ESIGN act of June 2000 says that electronic signatures should be accurate and accessible, however they offer me no receipt at the time of delivery to prove I only signed for so many. They just tell you to use tracking, but by the time the tracking is updated, they could have already changed it and then it's too late.. THIS ALREADY HAS HAPPENED 3 TIMES AT MY WORK!!!!
Yes, it is possible for the driver to add packages to your signature after you have signed. However, his management team will know if he/she has done this.
If the intent of the driver is to steal your package, he would be an idiot to do it in this manner.(He would be an idiot for doing it in
any manner, but that is a whole different point.) A driver whose customers are filing high$$ claims for packages they they have signed for is going to have his delivery records audited and he
is going to get caught.
I dont know anything about the ESIGN law you speak of. I am reasonably certain, however, that a global company such as UPS that handles the number of parcels we do on a daily basis has already researched the laws that pertain to its legal requirements. We have invested hundreds of millions of dollars into DIADS and the associated technology, and I highly doubt that we would have done this without making sure we were in compliance with all applicable laws.
I have been using a DIAD for over 20 years now. There have been numerous occasions when customers have signed for packages that they later claimed to have not received. In every case, the package was subsequently located...and on more than one of these occasions it was an employee of the company in question that had either stolen or misplaced the package after signing for it.
2 other relevant facts; most of the electronic signatures we receive are in reality so illegible that a driver who was so inclined could easily
forge a customers signature without going to the trouble of adding packages after the fact. And the ability of the driver to "add" packages after the fact did not begin with the advent of the DIAD; it was just as possible to do in the era of paper delivery records. And we did not provide receipts back then, either.
I hope you find your missing packages. I hope it wasnt your driver who stole them. Common sense tells me that if your driver
was the one who stole them, he would have found a different way to do it.