What I meant by "hiring off the streets now" is that before some UPS experience for the OMS job was required before they let you loose on the drivers during their work day. When we "broke in" our newly hired off-the-street OMS, we got an insane amount of inane messages all with "response required." That was soooo... irritating. Only lasted about a week or two before she learned and now she is one of the best.