Speaking at the 2017 Investors Conference, UPS Chief Information Officer Juan Perez discussed technology’s critical role in transforming the company’s physical assets into the world’s most integrated and smartest logistics network.All this technology generates a stockpile of rich data. Data that is opening more opportunities not just to become more efficient, but also to create a far richer customer experience. Our approach is part of a virtuous cycle. As we build technology to support operational improvements, that same technology helps us create new services and capabilities. We call it our “Innovation Cycle.” As an example, implementation of operational technologies like Package Flow Technology has helped us develop a variety of new customer-focused solutions, including Package Intercepts, UPS Access Point, UPS My Choice and Follow My Delivery. Now, let’s talk for a few minutes about efficiency. It’s one of the most important words in our vocabulary. The continued growth in e-commerce has changed the dynamics of our last-mile deliveries. We’re balancing the business stops – where we pick up or deliver multiple packages – with residential stops where the density is lower. A greater proportion of residential stops means fewer packages per stop, less density and in the absence of other factors, lower productivity. Technology is helping us address the constant changes and demands of e-commerce. Solutions like Synchronized Delivery – which uses technology to analyze packages in the network in real time and then notifies shippers when to release shipments – improves delivery density. Speech Details By The Way it Also Lowers Cost To Have A 22.4 Deliver It!!!