UPS Central Information Department

[thisjobaintforeverybody]

Many customers receive wrong information, about a lot of stuff, from call centers, oms employees, etc.. Who the hell is responsible that the front lines employees are receiving the proper information so our customers aren't misinformed? I understand that we are a very large company but we need to do much better here!

 

[burrheadd]

Many customers receive wrong information, about a lot of stuff, from call centers, oms employees, etc.. Who the hell is responsible that the front lines employees are receiving the proper information so our customers aren't misinformed? I understand that we are a very large company but we need to do much better here!

This is the guy you need to talk at

He’s in charge

 

[Box Ox]

Many customers receive wrong information, about a lot of stuff, from call centers, oms employees, etc.. Who the hell is responsible that the front lines employees are receiving the proper information so our customers aren't misinformed? I understand that we are a very large company but we need to do much better here!

I blame @UpstateNYUPSer for not using his immense superpowers for the betterment of non-BOG locations.

 

[Turdferguson]

Many customers receive wrong information, about a lot of stuff, from call centers, oms employees, etc.. Who the hell is responsible that the front lines employees are receiving the proper information so our customers aren't misinformed? I understand that we are a very large company but we need to do much better here!

UPS farms out the call center to a third party vendor, and alot of the "misinformation " stems from customers having selective hearing when they are told stuff

 

[UpstateNYUPSer(Ret)]

I blame @UpstateNYUPSer for not using his immense superpowers for the betterment of non-BOG locations.

That is my retirement gig.

 

[Dr.Brownz]

The people on the 1800 number will say anything to not have to explain over and over to the customer why their driver won't lift a 150lb box into their third floor apartment

 

[Brownslave688]

UPS farms out the call center to a third party vendor, and alot of the "misinformation " stems from customers having selective hearing when they are told stuff

Or Abdul not understanding what was said.

 

[barnyard]

Just get a hold of the Feeder News Network. They know all.

 

[TearsInRain]

there is a lot of information on correct process for the centers to follow, but district IE was completely gutted in 2012 so there is no one left to propagate it

 

[thisjobaintforeverybody]

UPS farms out the call center to a third party vendor, and alot of the "misinformation " stems from customers having selective hearing when they are told stuff

True.. but some hear just fine, we just don't give them the right information.

Or Abdul not understanding what was said.

I'm usually asking them what they said.

there is a lot of information on correct process for the centers to follow, but district IE was completely gutted in 2012 so there is no one left to propagate it

Unbelievable!

 

[Coldworld]

Just get a hold of the Feeder News Network. They know all.

They are about as reliable as Fox News... the FFN has been slipping lately, just sayin’...

 

[bumped]

there is a lot of information on correct process for the centers to follow, but district IE was completely gutted in 2012 so there is no one left to propagate it

We are given DIAD training that we are forced to do, and then the next day we are told not to follow the guidelines given in that training.

 

[Wally]

Many customers receive wrong information, about a lot of stuff, from call centers, oms employees, etc.. Who the hell is responsible that the front lines employees are receiving the proper information so our customers aren't misinformed? I understand that we are a very large company but we need to do much better here!

Call Gumby!