At my center as in centers all across the U.S. routes are being cut as well as service. Day in and day out I see business being lost because numbers and reports that translate into mgmt bonuses are more important. I fully understand that these are hard economic times. Which is exactly why we should be getting businesses off early and gain their trust and more importantly their business. We boast that we have the largest logistical network right; well lets use it. For example in my center we "HAD" a large account who wanted to have a feeder trailer at their dock during the day. This would have made it easier for them and they would have loaded it saving UPS money. But our center mgmt made excuses and stalled, so fedex put a trailer there and now they have 95% of the volume. I feel helpless as some(not all mgmt) cannot see past today and there next report!!!!