You should use the local center address and phone number for that purpose. If the local center receives any mail or phone calls regarding the disability claim, they will handle it appropriately. Remember that it will usually be an OMS who will answer the phone, and although they should be trained on how to handle the inquiry properly, there is a chance they could screw it up. (I'm an OMS and have seen other OMSs tell creditors/insurance agents/etc...that Billy Bob does not work for UPS - when in reality Billy Bob works in preload and the PM OMS doesn't know who Billy Bob is)
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If they are calling to verify employment, they will need to use the eHR number. To access employment and salary verification, call the UPS eHR at 1-800-UPS-1508 (1-800-877-1508) and select the employment and salary verification option.
Give the person needing proof of your employment (the verifier), the following information:
- Your Social Security Number
- Employer Code for United Parcel Service: 11463
- The Work Number Access Options:
You can also speak to a customer service center representative, Monday through Friday between the hours of 7 a.m. -8 p.m. (Central Standard Time) except holidays, by opting out of the system once you have accessed the toll-free 1-800 number and you have connected to the employment and salary verification line.
Note: Information listed above is from UPSers