At least they told him -- but reading your prior posts your husband had several complaints/disputes... From my understanding more than 3 chargeable complaints over the 12 month contract period means non renewal, anything over 5 (and that can be something like a mis scan code) leads to pretty much immediate termination. I wouldn't even risk it if I was told flat out I wasn't going to be approved. I would have buyer lined up the very next day.
??? Never heard those numbers, and that's definitely not the case here. There were a couple guys with numbers worse than ours, but I don't think I've never seen a contractor lose routes over just numbers, esp. if he gets them under control. I'll ask my husband to confirm this. Most non-renewals are due to complete mismanagement of business. Ours had more to do with running a huge operation and not providing adequate training, I suppose, and some pretty fluke circumstances. My husband and I sat over the paperwork and followed up on EVERY.SINGLE.COMPLAINT (or claim). Several were miss-assigned, and then we had ones like a guy hiding a package so well (up on a ledge) that he tore a small hole in a screen he couldn't even see. Same guy hid a package behind a bush, but knocked the sprinkler head off and didn't know it. I mean, there are SEVERAL stories like this, and he brought them all up to management. And then of course there are the tire marks in the driveway, the rude comments (after our driver refused to bring the package around the back of the house and into the house), oh and this one makes me laugh - the driver put about 6 big boxes packages inside the young woman's gate (tiny little patio) with just enough room for someone to get in and out. Little did he know this lady was pretty overweight, so she couldn't get in. Haha! We ran over there and fixed the situation, obviously, but how would our driver have known that or prevented that.
Perhaps numbers are a reason for non-renewal, but my husband is, in all honesty, a fantastic business owner. (e.g. He's written an employee handbook that the terminal management has asked to use and pass on to upper management.) I don't think they wanted him to go. In fact, as soon as he got his numbers down, they gave him 2 PSA's. I'm not saying we couldn't have done a better job - we could have, and now we do. We do regular audits and if they don't pass they lose their monthly service bonus. That's helped a lot. He also puts a LOT more into training. And running a smaller business now helps a lot. Running 4 PSA's with 13 drivers puts you at MUCH greater risk than running 6 PSA's and 7 drivers. Lesson learned.
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