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The company will highlight priorities for its Customer First, People Led, Innovation Driven strategy; discuss targeted areas of growth including small and medium-sized businesses, healthcare and international; provide 2023 financial targets; and discuss newly established ESG targets.

Customer First: The company’s Customer First strategy strives to provide the best digital experience powered by its global smart logistics network. The company will showcase the actions it is taking to make it simpler and more helpful to do business with UPS. Customer First focuses on removing friction when doing business with UPS, as measured by gains in Net Promoter Score, or NPS. The company has targeted a 2023 NPS score of 50 or higher.

People Led: The company will discuss the measures it is taking to improve the employee experience and increase the likelihood that an employee recommends UPS as a great place to work. The company has established a 2023 “likelihood to recommend” target of 80 percent or higher.

Innovation Driven: By highlighting technology and productivity initiatives, the company will address its approach to creating shareowner value by delivering consistently higher returns on invested capital, as well as returns to shareowners through dividends and share repurchases.

“We are creating a new UPS, rooted in the values of the company. Our strategic priorities are evolving to reflect the changing needs of our customers and our business, and what matters most to our stakeholders,” said Carol Tomé, UPS chief executive officer.

The idea comes as the acceleration of e-commerce has pushed retailers to add more options

United Parcel Service Inc. is exploring a same-day option, a delivery model that has been employed by gig-economy players, as the pandemic has accelerated the shift to e-commerce.

“We don’t have a same-day product today, so we’re looking at it,” Chief Executive Carol Tomé said in response to a question on an investor-day webcast Wednesday. “We don’t have this all the way figured out, but we’ve got a team of people looking at it.”

She said the company is testing the concept and didn’t offer other details. A UPS spokesman said the company doesn’t comment on its pilot programs. The idea comes as the acceleration of e-commerce has pushed retailers to add more curbside and same-day delivery options.

United Parcel Service had a good pandemic as business boomed in everything from online shopping to vaccine delivery. Its shares soared 90% in the year to Tuesday, with the company reaching a $183 billion market value. Wednesday’s investor day, in which Chief Executive Carol Tomé presented the company’s “Better, not Bigger” strategic framework, didn’t go over so well. Investors sent the stock down 5% by mid-afternoon.

UPS is going to concentrate on more lucrative packages such as those sent by small businesses and healthcare companies. The goal is to ensure deliveries are on time and to increase returns on invested capital from 22% in 2020 to as high as 29% in 2023..

United Parcel Service Inc shares fell as much as 6% on Wednesday as the company known for delivering everything from Amazon.com packages to coronavirus vaccines forecast disappointing post-pandemic U.S. margins.

UPS shares have nearly doubled over the last year – fueled by surging pandemic-related shipments of everything from food and furniture to medical masks and vaccines.

They pared losses to trade down 4.6% at $200.19 on Wednesday afternoon after falling as low as $197. That came as analysts pressed executives on how UPS will maintain momentum as demand moderates, pandemic surcharges roll off, and competitors – including its No. 1 customer, Amazon.com Inc – rise.

A UPS driver was just doing his job when a thief swiped a package from his car, and then beat him in the middle of a San Francisco street.

The victim opened up exclusively for the first time to KPIX 5’s Betty Yu.

“They start to hit me in my face, and they hitting me in my teeth, I lost two teeth here,” said Minh, describing the attack. “They hit in my back, and I fell down, and the wheel in the front they run over my feet.”

KPIX 5 obtained the viral video with permission from the driver who shot it on Thursday near Gough and Market streets around 2 p.m. It shows Minh trying to defend himself in the attack. The suspect beats him in the middle of the street before running off.