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UPS News

Overpromising And Underdelivering, UPS Fails Logistics — And Communications – Forbes

Thousands of Americans awoke this morning to a somewhat diminished Christmas, thanks to an epic fail by package handler UPS, which announced yesterday that – oops! — some packages slated for December 24 delivery would not be arriving until after the holiday.  Sorry ‘bout that.

While the delivery of gifts may not be the essence of Christmas, it is the essence of the package delivery business – especially a business like UPS that has relentlessly touted its expertise in logistics – see this 2010 ad (entitled “we [heart] logistics”) in which the classic “That’s Amore” has been rewritten, “That’s Logistics.”

Yet, UPS failed logistics – miserably — offering up the measly explanation, “demand was higher than forecast.”  Isn’t getting this right on arguably the most important deadline of the year pretty much the essence of logistics?

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UPS News

Surge of holiday packages delays UPS shipments – Yahoo

A high volume of holiday packages overwhelmed shipping and logistics company UPS, the company said on Wednesday, delaying the arrival of Christmas presents around the globe and sending angry consumers to social media to vent.

Amazon.com responded with an email to affected customers offering shipping refunds and $20 gift cards to compensate.

A convergence of factors, including higher volume than expected and recent patches of bad weather, caused the delays, UPS spokeswoman Natalie Black said.

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UPS News

Gifts Sent by U.P.S. Miss a Big Deadline – New York Times

Across the country, carriers failed to meet delivery deadlines in the face of bad weather and an unexpectedly large surge in demand.

“It is unfortunate for this to happen at this time of year, but we’re working around the clock to fix it,” said Natalie Black, a spokeswoman for United Parcel Service. “We had our peak projections, and the volume has exceeded our projection.”

“We are sorry,” she continued.

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UPS News

UPS says some Christmas deliveries delayed – Marketwatch

United Parcel Service Inc. said on Tuesday it won’t be able to deliver some packages in time for Christmas because last-minute air shipments proved greater than its network could handle this week.

“The volume of air packages in the UPS system did exceed capacity as demand was much greater than our forecast. It is a small percentage of shipments that are delayed and will not be delivered today,” said spokeswoman Susan Rosenberg in a statement.

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Industry News

U.S. Postal Service Wins 6 Percent Increase to Cover Loss – Bloomberg

The U.S. Postal Service’s regulator approved price increases on most mail by 6 percent, a step the service’s board called a “last resort” forced by Congress’s failure to pass postal legislation.

A first-class stamp will cost 49 cents, up from 46 cents, starting Jan. 26. Increases will apply to most magazines, bills and advertising mail. The increases of 4.3 percent approved today are on top of increases of 1.7 percent, an amount equal to inflation, approved last month.

The increase isn’t intended to be permanent. It’s designed to boost revenue at the postal service by $1.8 billion a year to make up for revenue lost during the economic downturn in 2008 and 2009, according to the order released today by the Postal Regulatory Commission.