Bit of a long post, my apologies. Any info, general or specific, would be greatly appreciated. You guys are awesome.
My wife and I have just come across an interesting situation, and I thought that the strong community here might be able to offer some insight into what is going on.
We are expecting our first child soon and ordered one of those carseat stroller combo kits about a month ago. Seller had it shipped out, tracking #IZ0Y53E80390945713, and everything went as smooth as usual with UPS. That is, right up until it was marked as leaving the local hub and 'out for delivery', the next status update was 'UPS has initiated a Delivery Intercept for this package' and it was re-routed to the nearest city (SLC).
OK, no stress. No clue what exactly that means, but I presume it was for a reason, and I'm not too worried about it. Next day it was in Colorado, the following day it was in Salina, KS, then marked as 'out for delivery' again in Kansas City.
Contacted Costumer Support, and was given a very generic response about how now that it is marked as 'out for delivery' nothing can be done about it, I'm sorry' (which I found vaguely amusing, as it was re-routed at that step when it was hours away from delivery the first time). I can see that it is a tough position to be in, and especially when dealing with irate people who want the world to revolve around them PDQ, it was a solid CoA response. As I was on a time crunch, I requested to speak to a supervisor and was called 45 minutes later and told that the package was rerouted to a holding facility, and that as the recipient there wasn't anything I could do but get the sender involved.
Again, this made sense, they don't know me from Adam, and it is the sender they entered into business with. I'm alright with that.
Contacted the sender, they said they'd look into it. Next message I got from them was stating that "UPS was conducting a tracer and had no more information at this time".
The tracer seems to be originated here in UT, not in KS, which startled me somewhat. That was a week ago, and as our due date is looming nearer (and they don't let you take the baby home if you don't have a carseat) we are getting a little more anxious as to what might be going on.
Whew, wall 'o text. Here's what I'm wondering: what (in general) is involved with a UPS initiated intercept? (Maybe a legal CoA action to assure that any damaged goods were damaged when shipped and not in route? Suspicious package? Drugs? Terrorism threats? Smuggled Tibetan puppies? Smuggled terrorist puppies hopped up on drugs?)
Also; is there anything significant about the KS destination? I noticed while reading these forums that UPS isn't exactly overladen with warehouses, and any sort of package under inquiry would likely gum up the works if it were to stay in the system. So I can see that it had to go somewhere, and Kansas is about as central a somewhere as you can get. (Though I've met people who would question if Kansas really qualifies as a 'somewhere' when most of the state seems to be 'middle-of-nowhere'.)
Finally; with the tracer request, what would be reasons for starting the trace here in UT, when the last scanned location was a thousand miles away? This one, I come up dry on guesses. If there wasn't a tracking system, or if it got pulled out of said system, I could see needing to go to last known location and working from there. But as it is-- Yup, got nothing on that one.
Once again, thanks for wading through my ramblings, and keep up the good work being amazing.
My wife and I have just come across an interesting situation, and I thought that the strong community here might be able to offer some insight into what is going on.
We are expecting our first child soon and ordered one of those carseat stroller combo kits about a month ago. Seller had it shipped out, tracking #IZ0Y53E80390945713, and everything went as smooth as usual with UPS. That is, right up until it was marked as leaving the local hub and 'out for delivery', the next status update was 'UPS has initiated a Delivery Intercept for this package' and it was re-routed to the nearest city (SLC).
OK, no stress. No clue what exactly that means, but I presume it was for a reason, and I'm not too worried about it. Next day it was in Colorado, the following day it was in Salina, KS, then marked as 'out for delivery' again in Kansas City.
Contacted Costumer Support, and was given a very generic response about how now that it is marked as 'out for delivery' nothing can be done about it, I'm sorry' (which I found vaguely amusing, as it was re-routed at that step when it was hours away from delivery the first time). I can see that it is a tough position to be in, and especially when dealing with irate people who want the world to revolve around them PDQ, it was a solid CoA response. As I was on a time crunch, I requested to speak to a supervisor and was called 45 minutes later and told that the package was rerouted to a holding facility, and that as the recipient there wasn't anything I could do but get the sender involved.
Again, this made sense, they don't know me from Adam, and it is the sender they entered into business with. I'm alright with that.
Contacted the sender, they said they'd look into it. Next message I got from them was stating that "UPS was conducting a tracer and had no more information at this time".
The tracer seems to be originated here in UT, not in KS, which startled me somewhat. That was a week ago, and as our due date is looming nearer (and they don't let you take the baby home if you don't have a carseat) we are getting a little more anxious as to what might be going on.
Whew, wall 'o text. Here's what I'm wondering: what (in general) is involved with a UPS initiated intercept? (Maybe a legal CoA action to assure that any damaged goods were damaged when shipped and not in route? Suspicious package? Drugs? Terrorism threats? Smuggled Tibetan puppies? Smuggled terrorist puppies hopped up on drugs?)
Also; is there anything significant about the KS destination? I noticed while reading these forums that UPS isn't exactly overladen with warehouses, and any sort of package under inquiry would likely gum up the works if it were to stay in the system. So I can see that it had to go somewhere, and Kansas is about as central a somewhere as you can get. (Though I've met people who would question if Kansas really qualifies as a 'somewhere' when most of the state seems to be 'middle-of-nowhere'.)
Finally; with the tracer request, what would be reasons for starting the trace here in UT, when the last scanned location was a thousand miles away? This one, I come up dry on guesses. If there wasn't a tracking system, or if it got pulled out of said system, I could see needing to go to last known location and working from there. But as it is-- Yup, got nothing on that one.
Once again, thanks for wading through my ramblings, and keep up the good work being amazing.
