upandcomer
Well-Known Member
I do use Worldship and have for many years. In fact I was forced to upgrade that too, but that's another topic. So please don't make too many assumptions without knowing what you speak.
Please forgive me but I see some of this differently than you do. It's much easier when you hold the upper hand....
I have no issue with paying for my own mistakes; incorrect address, residential, oversize yada-yada...it's the cost of doing business. I don't like it but I take responsibility for the mistakes. When this happens UPS has no difficulties whatsoever to make sure I know there was a mistake- it's clearly billed on my weekly invoice. I'll tell you what; you let me make mistakes and I'll settle up with you in the future too.
Now for a moment put yourself in the shippers chair....UPS makes a point of have the shipper request a refund of what they are owed, have to pay to request it, and only after what is probably 5-7 (working of course) days does the credit appear on my NEXT invoice.
I'm glad there are ample other ways to do business with the company but when the company has no problems billing me for something there's no reason at all they should have a problem issuing the credit. First I should not need to "request" it. Nor should I have to even wonder when it would be sent back if I did not. And I beg to differ; you CANNOT verbally request it be applied to an invoice- I asked. You either MAIL the request or ask for the CHECK. Why should there be a limit- within reason of course I'd not expect anyone to credit an account to six figures without an audit review....
I'm not here to argue it. The whole thread was to point out the foolishness your company is going through by its own making to get me something I'm owed. You can put a company spin on it if you wish but I suspect if I owed you some money from a purchase (retail is what this is really) and told you I'd let you have it back if you asked, for a cost...you might take a second look.
I understand the frustration, the situation is tough for the customer service agent because they can only move a credit to an open invoice. If you pay it off each week right away with the checking account the customer service agent can't just roll it forward because no invoice actually exists yet. In reality it would make sense if a customer secures an account with a credit card or checking account that we would just put that amount automatically back through to that account. There actually may be a way to do that, and I will actually check tomorrow at work. If there is a way I will let you know. It will probably require a phone call, but could save future head aches, and stamps!
As far as WorldShip goes it should pop up when an address is not valid, and give you another option. Maybe this is limited to city, state, zip combos, but I thought it was full addresses. They have a standard format as to how they enter addresses, you can usually call and get them credited if it is a small error.