Its amazing the lengths UPS will go to place the blame on the consumer or shipper. Despite its clear mishandling of PEAK overall, it still wants the knuckleheads out there to blame the customers.
Maybe its time for UPS to invest on its infrastructure? Buildings are too small for todays trucks, package cars and trailers. Buildings that were designed to handle 28 foot long trailers are now housing 53 foot long trailers that dont fit.
Reducing the number of package cars on the road delays all shipments and angers customers. Having drivers knocking on door after 8pm should be an embarrassment for UPS but in todays scheme of things, UPS calls that a success story.
The rails can only handle so many trailers at one time, and the need for sleeper runs in a busy economy has to be a must. Pretending to be able to do more with less is the product of IE personnel who dont understand the business.
No matter what the excuse, this peak was forecasted by the drivers to be extremely busy, and yet the company pencil pushers used thier powers of SWAG to make ill fated decisions.
Its this SWAG that cost this company its reputation this peak and nothing more.
Stop blaming Amazon, the customer and the shippers and lay the blame squarely on the shoulders of Scott Davis for his lack of understanding of the business at large.
I pretty sure that S. Davis authorized the SWAG decisions at every level believing he would save the company money, and as Doctor Phil would say "how did that work out for ya?"
P.S. For those who are wondering... SWAG is an accronym for "SOME WILD A-S-S GUESS"
TOS.
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