Customers that tick you off when it comes to COD
- Thread starter Scuderia1
- Start date
UpstateNYUPSer(Ret)
Well-Known Member
I did not know this----thanks for the knowledge. Dave.
Resident know-it-all.
CHALLY9TX
Well-Known Member
ArcherUTR
Well-Known Member
Happens to me with brokerage fees after the customer pays over the phone.
AKCoverMan
Well-Known Member
According to the UPS Service guide the basic COD fee is $12 each, plus a number of add on services like electronic depositing etc just listed as "Contractual Fee".
P
pickup
Guest
Deadbeats!
AKCoverMan
Well-Known Member
We have a motorcycle/snow machine dealership that gets about 2/3 of stuff COD. They need to write a certain billing number off the COD tag on their checks. So the driver on the route and covers who run it learn which number they need and call it off to the receiver who is writing fast and furious.
It takes a few minutes but working together not too long. This stop is on FL2 and often pretty bulky, you really want it off the car early. They usually have NDA but always try to have them off with the NDA even when they might be all 2DA and ground. It works better for the driver.
And it works better for the customer. The receiver at this stop gets it that we have busy schedule but it makes his life easier if he gets his freight in the morning. Because we work with him, he is generally out at the car as soon as you pull up and honk, helping with unloading the packages.
It takes a few minutes but working together not too long. This stop is on FL2 and often pretty bulky, you really want it off the car early. They usually have NDA but always try to have them off with the NDA even when they might be all 2DA and ground. It works better for the driver.
And it works better for the customer. The receiver at this stop gets it that we have busy schedule but it makes his life easier if he gets his freight in the morning. Because we work with him, he is generally out at the car as soon as you pull up and honk, helping with unloading the packages.
sounds like the customer has the driver trained
AKCoverMan
Well-Known Member
Yes I suppose. My point is it's a two way street. The driver is helping the business and the business is helping the driver.
the business is helping the driver take money out of his pocket
the business would be helping the driver if they had the money ready when he delivered... they know how much the COD is when they make the order
AKCoverMan
Well-Known Member
I make $100K a year. I don't need extra ten minutes overtime I need my days to go smooth. I'm happy, customer getting buttloads of air volume is happy. Win-win.
I'm on the 9.5 list, I don't want $100K hours.
you must have a lot of time on your hands
AK driver says he goes through pkgs that are loaded FL2, you have time to go thru a bulk stop and separate COD's???
jumpman23
Oh Yeah
Always ahead of the game sir, that's how I roll lol.
jumpman23
Oh Yeah
I don't get many cod,s honestly but I always make sure their going to be ready when I get there just in case they may not be aware of them or in at the time of delivery. Little extra work and prep never killed anybody last time I checked. All about your work ethic and being on top of stuff at all times whenever possible.
jumpman23
Oh Yeah
lol.
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