LostCustomer1
Member
I was wondering if there was anyone willing to help me attempt to find a package that is possibly lost...
I shipped out a next day air package (about 11x10x9) Monday 6/4 from my home in Naperville, IL to the returns center of B&H Photo Video in Brooklyn, NY. The package contains items being returned for a refund, a very hefty refund. A refund which that if I don't receive this week I will be unable to pay rent (which is already late) and jeopardizes where my family is going to live. I admit, getting into this jam is my fault, absolutely. But that is why I'm asking for help, and myself and my wife and children will be very grateful.
The package is * and it was set to deliver on time yesterday, 6/5. It's going to the Brooklyn Navy Yard, BLDG 664, Unit 229 which is the returns receiving for B&H Photo Video. They are a high volume retailer and they told me they receive many, many packages there on a daily basis so they don't believe it was any kind of issue where the driver couldn't find them.
I contacted UPS and talked with a few people, eventually ending up with the floor mgr who said in addition to the tracer request, he would contact the local hub and ask them to check with the driver. I'm not sure how much help thats going to be, because if this location is receiving 100-200 boxes every morning how would they know about any single box...
So I've laid it all out, just don't know what if anything else I can do... thanks again in advance.
I shipped out a next day air package (about 11x10x9) Monday 6/4 from my home in Naperville, IL to the returns center of B&H Photo Video in Brooklyn, NY. The package contains items being returned for a refund, a very hefty refund. A refund which that if I don't receive this week I will be unable to pay rent (which is already late) and jeopardizes where my family is going to live. I admit, getting into this jam is my fault, absolutely. But that is why I'm asking for help, and myself and my wife and children will be very grateful.
The package is * and it was set to deliver on time yesterday, 6/5. It's going to the Brooklyn Navy Yard, BLDG 664, Unit 229 which is the returns receiving for B&H Photo Video. They are a high volume retailer and they told me they receive many, many packages there on a daily basis so they don't believe it was any kind of issue where the driver couldn't find them.
I contacted UPS and talked with a few people, eventually ending up with the floor mgr who said in addition to the tracer request, he would contact the local hub and ask them to check with the driver. I'm not sure how much help thats going to be, because if this location is receiving 100-200 boxes every morning how would they know about any single box...
So I've laid it all out, just don't know what if anything else I can do... thanks again in advance.
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