Hey Driver, you guys give been answers that Customer service. I have a question.

Discussion in 'UPS Discussions' started by jonsidneyb, Mar 20, 2013.

  1. jonsidneyb

    jonsidneyb New Member

    A package is on it's way to me for next day delivery.

    The package moved quickly from Florida to Oklahoma but now shows out for delivery in a town 100 miles away.

    Customer service said this was not unusual. They said that was my hub. I told them my hub is 2 miles from here. They did know the address of the package and know the tracking is in a town 100 miles away.

    I am a little bit confused.

    Is there a way customer service is right on this, that it is on the right truck?

    I get packages all the time and I have never been told the right truck was 100 miles away.
     
  2. barnyard

    barnyard KTM rider Staff Member

    Keep watching the tracking #. If that does not answer your question (if it is in the wrong building, it will be updated to reflect that), there are UPS employees that are paid to figure out your questions on the UPS facebook page.
     
  3. jonsidneyb

    jonsidneyb New Member

    Thanks, I trust drivers for answers more than customer service. Maybe the people on facebook are a better.
     
  4. scratch

    scratch Least Best Moderator Staff Member

    It sounds to me that the "Hub" that is near you is actually a smaller building that we call a "Center". The air package landed at an airport near the Hub that feeds packages to your local Center. So if you live out in a more rural type area, it may well have to travel over a hundred miles to get to you. We have three different levels of Next Day Air service, so its possible that you would get delivered in the morning or at the end of the driver's day. That depends on the service level that the shipper paid UPS and whether its a commercial or residential address.
     
  5. jonsidneyb

    jonsidneyb New Member

    It turns out something was wrong but was fixed.

    It seems to no longer be out for delivery.

    I should have kept checking.

    I am pretty sure it will say out for delivery again by someone local.

    [TABLE="class: dataTable"]
    [TR="class: odd"]
    [TD="class: nowrap"]Tulsa, OK, United States[/TD]
    [TD="class: nowrap"] 03/20/2013[/TD]
    [TD="class: nowrap"] 6:39 A.M.[/TD]
    [TD]Departure Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"][/TD]
    [TD="class: nowrap"] 03/20/2013[/TD]
    [TD="class: nowrap"] 5:35 A.M.[/TD]
    [TD]Out For Delivery[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap"][/TD]
    [TD="class: nowrap"] 03/20/2013[/TD]
    [TD="class: nowrap"] 5:32 A.M.[/TD]
    [TD]Arrival Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"] Louisville, KY, United States[/TD]
    [TD="class: nowrap"] 03/20/2013[/TD]
    [TD="class: nowrap"] 4:45 A.M.[/TD]
    [TD]Departure Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap"][/TD]
    [TD="class: nowrap"] 03/20/2013[/TD]
    [TD="class: nowrap"] 12:49 A.M.[/TD]
    [TD]Arrival Scan[/TD]
    [/TR]
    [TR]
    [TD="class: nowrap"] Miami, FL, United States[/TD]
    [TD="class: nowrap"] 03/19/2013[/TD]
    [TD="class: nowrap"] 10:11 P.M.[/TD]
    [TD]Departure Scan[/TD]
    [/TR]
    [TR="class: odd"]
    [TD="class: nowrap"][/TD]
    [TD="class: nowrap"] 03/19/2013[/TD]
    [TD="class: nowrap"] 9:30 P.M.[/TD]
    [TD]Arrival Scan[/TD]
    [/TR]
    [/TABLE]
     
    Last edited: Mar 20, 2013
  6. over9five

    over9five Moderator Staff Member

    What the heck does the title of this thread mean?
     
  7. jonsidneyb

    jonsidneyb New Member

    I did have some typo's. I pulled an all nighter working and am still working.

    I have never known customer service to be correct when things go wrong. I have found drivers are about 80% correct when something goes wrong. I would rather ask drivers about a problem than customer service.
     
  8. serenity now

    serenity now Guest

    i think the meaning is open for interpretation

    kind of a free spirit, shoot from the hip, sort of thing............
     
  9. balland chain

    balland chain Member

    welcome to the world of UPS.. mass confusion ... kinda like a bike going in circles with an organ grinder playing the same tune over and over again.. GL
     
  10. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    To the OP-----relax and let us do our jobs.
     
  11. serenity now

    serenity now Guest

    you have a definite future with customer service after retirement; can you say that with an Indian accent?
     
  12. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I'm not on the clock (well, actually I am:wink2:) so I don't have to be nice.
     
  13. Bubblehead

    Bubblehead My Senior Picture


    It means, where the hell is my box of dope?
    I am nervous that it will be delivered to the wrong house, in the wrong town.