How to sheet damages

Discussion in 'UPS Discussions' started by screamin chicken, May 5, 2010.

  1. Does everyone here have to call damages in and then sheet them as missed and in the remarks colum type in damaged.
  2. Jones

    Jones fILE A GRIEVE! Staff Member

    That's a new one on me.
  3. Anonymous 10

    Anonymous 10 Guest

    We have been doing this for about a year but we just send a message via the board.
  4. tourists24

    tourists24 Well-Known Member

    At our center, we have been instructed to sheet packages in the board as refused, then bring to our night part time clerks to inspect.
  5. Jones

    Jones fILE A GRIEVE! Staff Member

    Last I heard that's how we do it. I don't get to the pcm much these days though so it's possible there's been a change that I don't know about.
  6. hellfire

    hellfire no one considers UPS people."real" Teamsters.-BUG

    were told to sheet as 'inspection'
  7. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    ...and we are told to sheet as Future.
  8. I can understand the reason, meaning if something is not rally damaged, but when you can clearly hear broken wine glasses then it should be damaged not missed the pkg was being delivered and then it was noticed that it was damaged, just more BS in my file I gues oh well......
  9. over9five

    over9five Senior Member Staff Member

    I activate my P12s Stealth Mode, and deliver the damage.
  10. browned out

    browned out Active Member

    Then customer wonders where their pkg is; tracks it; sees refused, then call 1800pickups and files a concern. I would not sheet as refused.
  11. ups2000

    ups2000 Member

    we are told to not sheet and give it to clerk and they can worry bout it
  12. Funfact

    Funfact Well-Known Member

    we do the same thing and call or send a message to the center. If you sheet it as damaged it automactically starts the process of paying the insurance on the item.
  13. cosmo1

    cosmo1 Just another internet hooligan.

    I like that. Pass the buck back to the center.
  14. Big Babooba

    Big Babooba Well-Known Member

    UPS must have ONE policy on how to sheet damaged packages. I wonder why they are keeping it a secret?:knockedout:
  15. scratch

    scratch Least Best Moderator Staff Member

    If I think I have one damaged, I just record it like that and take it back in for the clerk. It makes no sense to me to deliver an clearly damaged package and then have to go back another day to pick it up and deal with the consignee. This morning my Center Manager came up with yet another useless piece of paper for me to sign. I had a 118 lb table top that I brought back Tuesday night because the corner was busted out. That was a new one to me, like whats the point? I turned in a damaged package.

    Another useless peice of paper they started using about a month ago was about NDA sendagains. If we don't deliver a NDA (signature required, nobody home) on a residential, then thats another report. We start late because of longwinded PCMs and last minute Add/Cuts, and he wants us to run around and knock on the neighbor's doors to get rid of them on the first attempt. If I did this, then I would have late NDAs, which will of course generate another report......but we are a "green" company. Right.
  16. cosmo1

    cosmo1 Just another internet hooligan.

    Preaching to the choir, brother.:peaceful:
  17. Shifting Contents

    Shifting Contents Most Help Needed

    We sheet as inspect and give to the damage clerks. One day I accidently gave one to the a/c clerks by mistake. When he looked it up in ETT it showed "Customs inspection/hold unable to be processed." He left at the center manager's door for him to deal with with the ETT print out. I happened to have hung around and got nosey and saw it and took it to the right clerk. If a customer tracked that package and saw that what would they think?
  18. tourists24

    tourists24 Well-Known Member

    Where the heck is the "inspect" button at? lol
  19. tourists24

    tourists24 Well-Known Member

    Browned,,, that's how we were instructed to sheet it at a PCM.... lots of witnesses.... I know what you are saying though. I asked them specifically about what you just brought up....
  20. outta hours

    outta hours Active Member

    Integrity ? We don't' need no stinking integrity.