UpstateNYUPSer(Ret)
Well-Known Member
Don't touch, leave area, notify supe......comes to mind.
Steve---how's the relationship with the "older woman" going?
Don't touch, leave area, notify supe......comes to mind.
Steve---how's the relationship with the "older woman" going?
Missed one when on area....Don't touch,secure vehicle,leave area,notify sup.Don't touch, leave area, notify supe......comes to mind.
ive told customers i could not take a opened package back and they would have to call the shipper to schedule a pickup,, than in about a hr i get told to go back and pick up and rts the pkg asap because the customer called in a co. concern
Answer truthfully. Packages that come open or contents that come out in the truck. Do they get reported to office promptly, or do they regularly get repackaged and delivered as if nothing happened?
I would too. About 12 years ago, we got a DM who said we could carry tape on our cars. I clearly remember him saying "I'm in charge, not LP".They get repackaged and delivered as though nothing happened.
Common sense at his finest.I would too. About 12 years ago, we got a DM who said we could carry tape on our cars. I clearly remember him saying "I'm in charge, not LP".
We get paid a lot of money. I'd like to think the company would trust me to tape up a box that had opened and deliver it.
I also think they'd trust me to bring it back if it looked like something was missing or damaged.
Technically, any package that becomes damaged (IE: opened) in the truck should be returned to the building and the clerk. The clerks are the only ones authorized to get into any packages. Drivers are NOT allowed to put their hands inside any package for any reason.
If people on sort/load and drivers strictly followed by the policy and absolutely didn't do any of the record repacking that I have personally observed as a helper, what you said is faithful. But, when boxes come like its been beaten up and repackaged, its way hard to say whats original or not.As to picking up a DR that is to be returned/refused, it is mostly a matter of common sense. If the package is questionable tell the customer that they have to contact their shipper. If the package has obviously not been tampered (original tape has not been broken) with in any way, then re-sheet it as refused and return it to the center.
[/COLOR]To recap it, I was a helper. I'm also a UPS consignee just like pretty much anyone who's had things delivered to their home/work.
Yep, no contest to what you said. [/SIZE][/FONT]As a consignee. I think I have the right to be frustrated with how our packages are getting violated. Would you like receiving brand new clothes that is all dirty from touching the PC floor, because it came out inside the truck, driver shoved it back in and delivered as if nothing happened? How about receiving baby diapers that scattered all over the PC floor, then tossed crammed back in the box, taped up and tossed on your porch? This is not hypothetical.
I'm passing on what I personally observed as a helper. When the consignee calls about the package looking like someone already opened it, they're going to get "we have no records of repack sir. Your package was not repacked" from customer service.
Me(helper) : "There's a hole on this box and something fell out of it".... I hand the package and whatever it is that came out to the driver..
Driver: Crams it back in the hole, tape the hole... "there, go deliver"
Me: "You bet..."
Do drivers act the same around management ride alongs as they do with helpers? Who knows.
So, I noticed something come out, but did anything come out in the back while it tumbled around in the back? Who knows. I can just guess the frustration the consignee will have to deal with.
Or for that matter... the piece that fell out
Consignee: The chrome center cap came in dented and all scratched. I'm also missing a valve stem cap.
Merchant: Well sir, its a used product. I personally packed it and I know I put everything in place.
Consignee: Dents that weren't there and no, I only got four stem caps.
And you can see where this goes. Something happened in transit, driver did something on his own, didn't report.
Merchant thinks customer is trying to pull a fast one. Customer got screwed. UPS has no clue this happened, so when customer calls 1-800-PICKUPS, they get told absolutely nothing happened.
Do I tell my friends about all that shenanigans? Of course.
If people on sort/load and drivers strictly followed by the policy and absolutely didn't do any of the record repacking that I have personally observed as a helper, what you said is faithful. But, when boxes come like its been beaten up and repackaged, its way hard to say whats original or not.
Clear tape should never ever be allowed in trucks, or in the center to begin with. If they were to use nothing but UPS logo'd tape, there will no longer be any argument on who taped it up.
I confess............ I didn't get past How about receiving baby diapers that scattered all over the PC floor, then tossed crammed back in the box, taped up and tossed on your porch? OOOH GAWD - You're one of those.............................[/COLOR]To recap it, I was a helper. I'm also a UPS consignee just like pretty much anyone who's had things delivered to their home/work.
Yep, no contest to what you said. [/SIZE][/FONT]As a consignee. I think I have the right to be frustrated with how our packages are getting violated. Would you like receiving brand new clothes that is all dirty from touching the PC floor, because it came out inside the truck, driver shoved it back in and delivered as if nothing happened? How about receiving baby diapers that scattered all over the PC floor, then tossed crammed back in the box, taped up and tossed on your porch? This is not hypothetical.
I'm passing on what I personally observed as a helper. When the consignee calls about the package looking like someone already opened it, they're going to get "we have no records of repack sir. Your package was not repacked" from customer service.
Me(helper) : "There's a hole on this box and something fell out of it".... I hand the package and whatever it is that came out to the driver..
Driver: Crams it back in the hole, tape the hole... "there, go deliver"
Me: "You bet..."
Do drivers act the same around management ride alongs as they do with helpers? Who knows.
So, I noticed something come out, but did anything come out in the back while it tumbled around in the back? Who knows. I can just guess the frustration the consignee will have to deal with.
Or for that matter... the piece that fell out
Consignee: The chrome center cap came in dented and all scratched. I'm also missing a valve stem cap.
Merchant: Well sir, its a used product. I personally packed it and I know I put everything in place.
Consignee: Dents that weren't there and no, I only got four stem caps.
And you can see where this goes. Something happened in transit, driver did something on his own, didn't report.
Merchant thinks customer is trying to pull a fast one. Customer got screwed. UPS has no clue this happened, so when customer calls 1-800-PICKUPS, they get told absolutely nothing happened.
Do I tell my friends about all that shenanigans? Of course.
If people on sort/load and drivers strictly followed by the policy and absolutely didn't do any of the record repacking that I have personally observed as a helper, what you said is faithful. But, when boxes come like its been beaten up and repackaged, its way hard to say whats original or not.
Clear tape should never ever be allowed in trucks, or in the center to begin with. If they were to use nothing but UPS logo'd tape, there will no longer be any argument on who taped it up.
Meh, it won't let me edit after ten minutes.I confess............ I didn't get past How about receiving baby diapers that scattered all over the PC floor, then tossed crammed back in the box, taped up and tossed on your porch? OOOH GAWD - You're one of those.............................
Better look again. Both Upstate and I answered.You cited the policy from the books, but still no direct answer from drivers with how they've personally handled those situations.
Better look again. Both Upstate and I answered.
I cited policy because that is what we are supposed to live by. Personally I have delivered to many boxes to not know that the problem is not necessarily UPS. Many many times it is the shipper not using the proper box for the contents. Of course this is not the case 100% of the time. Have I taped boxes and delivered them? Of course. How would I feel about receiving damaged diapers? First of all I would go down to the store and buy them. Second of all I would go down to the store and buy them. Third of all, I don't order them.Meh, it won't let me edit after ten minutes.
I meant to ask how you'd feel about receiving products like clothes/diaper that came out of the box and put back in after they were all over the truck floor.
You cited the policy from the books, but still no direct answer from drivers with how they've personally handled those situations.