stepitup
Well-Known Member
The unfortunate thing about being a considerate driver and letting the QVC ladies return/refuse unwanted items is that you unknowingly become an enabler. The shopping addiction is simply reinforced when the return process is so convenient. I had a QVC/HSN customer that wanted to return an unreasonable amount of packages. I gave her a dozen ASD forms to fill out, did the first one for her (used the QVC shipper number) and told her I would pick them up the next day with her delivery. Apparently the packages to be returned became more appealing than filling out the ASD forms.
On another note....what is the correct way to handle a surepost QVC package that the customer wants to refuse after it has been delivered. Does the mail carrier pick it up and we simply reverse the order of delivery or can we pick the package up to avoid all the post office drama?
On another note....what is the correct way to handle a surepost QVC package that the customer wants to refuse after it has been delivered. Does the mail carrier pick it up and we simply reverse the order of delivery or can we pick the package up to avoid all the post office drama?