UpstateNYUPSer(Ret)
Well-Known Member
Phones have to be attempted at least once before being placed on hold; per shipper request.
All packages are supposed to be attempted at least once before either being placed on hold or forwarded to an Access Point.
Customers can't request orders be held when ordering?
We have regulars who will have their packages addressed to the center for daily pickup but there is no way for a consignee to have it shipped to their home address and request that it be held at the center at the same time.