This is how a package sent by our company via FedEx Express from Canada arrived at the receiving doc at a hospital in the US last week. The recipient notified us of the condition of the box and we asked that they take a few pictures of it. We emailed the photos to FedEx Canada and got a form letter back (from fedex canadacustomerservice) that gave no indication that a person looked at them. I suspect that the box was torn apart on purpose - either by an employee looking for drugs, or during the course of a US customs check. How could a box, in such a vulnerable condition, be handled through the delivery chain without losing any contents? Why did nobody at fedex even attempt to patch the box with duct tape?