UPS Store tells employees to lie, overcharge customers: suit

Discussion in 'UPS Discussions' started by kingOFchester, May 11, 2014.

  1. kingOFchester

    kingOFchester Well-Known Member

  2. Richard Harrow

    Richard Harrow Deplorable.

    [​IMG]

    ...though I bet this is settled behind closed doors and out of the public eye.
     
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  3. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    - Charging customers fuel surcharges for air delivery, even when packages weren’t shipped by plane but by truck.

    UPS Store employees have zero control over how we transport air packages.

    I pick up at a UPS Store and the employees there always give the customer all of the service options and corresponding prices for their shipments. They then ask the customer to review and sign the receipt, which shows the address the package is being shipped to, the level of service and the total price, which is broken down to show any fees and/or surcharges.

    Do they try to upsell? Sure but what retail business doesn't try to upsell?
     
  4. bleedinbrown58

    bleedinbrown58 ahhh....the mouth breathers

    images-20.jpeg
     
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  5. Cementups

    Cementups Box Monkey

    Please leave all news stories to Returntosender. This is his realm. Never comments, just informs.
     
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  6. HEFFERNAN

    HEFFERNAN Huge Member

    [​IMG]
     
  7. ups1990

    ups1990 Well-Known Member

    I believe it was around 5 years ago I witnessed a UPS store employee flip over a used semi-new box and charge the customer the price for a new box. I guess we all get hosed along our consumer journey. Been to Disneyland or Sea World lately?
     
  8. bluebiker

    bluebiker Member

    When I used to ship stuff I sold on ebay, the ebay price calculator price always seemed to be a couple of dollars less than what it cost if I walked in to the UPS store. I found if I used paypal shipping using UPS it cost the price calculator price.

    I asked about it once at a UPS store and got shrugged shoulders. I guess now I know why.
     
  9. Monkey Butt

    Monkey Butt You can call me Chappy Staff Member

    The UPS Store charges standard rates.
    PayPal/ebay gets a discounted rate, some of which they pass onto their seller/shippers.
     
  10. Wally

    Wally Hailing from Parts Unknown.

    How does ORION change the fuel surcharge? If the company is saving tons of fuel by cutting miles, how do they justify current surcharges?

    I smell class action.
     
  11. Richard Harrow

    Richard Harrow Deplorable.

    Oh just wait. The morons in Atlanta will be all
    [​IMG]
     
  12. Based solely on the Post's information, the Hagan's were in control of their customer interface and their employees, not UPS. They're just a couple of losers that will end up with huge legal fees and probably nothing else. I don't think UPS would settle on something like this.
     
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  13. Monkey Butt

    Monkey Butt You can call me Chappy Staff Member

    UPS has already been through that at least 3 times and never lost.
     
  14. The Other Side

    The Other Side Well-Known Troll Troll

    Whats ironic about this story, is that revenue clerks all over the country do the same thing at the end of the pens everyday every week every month every year.

    How many times has a customer come to you and asked how they got charged a correction on a box that mysteriously grew after it was picked up?

    Then they show you the bill and the package is inches larger than it actually was.

    Its an ugly trend at UPS, and a cheap way to increase revenue for nothing knowing that less than 1% of our customers actually check the bills vs. just paying them.

    Dishonestly at the hub level is a systemic syndrome that wont be stopped until the company gets away with the number game.

    TOS.
     
  15. Wally

    Wally Hailing from Parts Unknown.

    Three times? We just got on orion.
     
  16. Monkey Butt

    Monkey Butt You can call me Chappy Staff Member

    Three surcharge lawsuits.
     
  17. Everyone has to be good at something. Maybe that's his thing. Does it bother you if that's his contribution to this forum?
     
  18. Cementups

    Cementups Box Monkey

    I'm just picking on him because I asked him why all he does is post news stories and never contribute otherwise and he didn't even have answer for me. His answer was a complete tangent.
     
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  19. jaker

    jaker trolling

    Why is this even news a store can charge whatever they want if you don't like it shop somewhere else
     
  20. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    ...even when that store represents a multi-billion dollar corporation....


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