Yep, this is what Mr. Bronczek and Mr. Smith are saying. Proof-positive that this company will LIE at every possible opportunity rather than take responsibility. This pair claims it was the smoothest peak ever and blamed shippers for telling customers their packages were in the FedEx system when they were not. That takes some big brass balls. I know where their packages were....sitting in a puddle alongside the thousands of other undelivered packages thrown into piles in almost every FedEx Express location. FedEx, when it absolutely, positively, needs to be there within a week...or two. LIES!! This company sits on a throne of lies (thanks, Buddy).