Access Point Nightmares - Please help with information!
- Thread starter biz_owner
- Start date
-
- Tags
- access point
Indecisi0n
Well-Known Member
The best is when a locker malfunctions and the customer is SOL. Great system ups.
E
el blanco
Guest
Brownsocks
Just a dog
Blah!
Last edited:
One attempt then it goes to a different location.
UpstateNYUPSer(Ret)
Well-Known Member
“Direct delivery”?
upschuck
Well-Known Member
Those packages that don't offer access point redirect in diad. An option for the shipper.
UpstateNYUPSer(Ret)
Well-Known Member
I had a delivery yesterday for an apt complex where I couldn’t get past the locked main entry door. Was prompted to AP it—typed “will retry” for the reason not to and was able to get rid of it later that day.
Ghost in the Darkness
Well-Known Member
Early on with access point deliveries I would choose no access point on places I knew they wouldn't want their stuff sent to a different location. One stop was an electronic signature that was taken out of the diad so the stop had to be sent to the access point. I was told in the following days that I "chose wrong". When I saw these customers I told them I did what I could to get around it and eventually after the hassle of calling and getting the ap option removed from their stop they got their stuff at their residence again.
But like every bad idea at UPS that won't die, a couple weeks later access point shows back up for these customers again. I really don't know if this idea was planned out so poorly or if the company is intentionally trying to lose customers and further sour its reputation in service. Maybe less is better.
But like every bad idea at UPS that won't die, a couple weeks later access point shows back up for these customers again. I really don't know if this idea was planned out so poorly or if the company is intentionally trying to lose customers and further sour its reputation in service. Maybe less is better.
Jackburton
Gone Fish'n
We are instructed to never override AXP, I work as instructed.
UpstateNYUPSer(Ret)
Well-Known Member
Yet another one of our many differences.
Future
Victory Ride
I will do that with NDA.... if I go back 2 the same neighborhood later in the day
HEFFERNAN
Huge Member
As always, a good idea that got abused.
The one attempt/access point logic is only about cutting routes, not about servicing the customer.
I think everybody would be fine with 3 attempts/access point, since AP's are "usually" closer than Customer Counters.
I think they were trying to push My Choice and Electronic Signatures so we could get rid of deliveries on 1st attempt.
I can't recall any advertising for My Choice lately since they rolled it out last year.
The only advice I could give to the OP is require signatures on delivery, but of course UPS will make more money on that too.
The one attempt/access point logic is only about cutting routes, not about servicing the customer.
I think everybody would be fine with 3 attempts/access point, since AP's are "usually" closer than Customer Counters.
I think they were trying to push My Choice and Electronic Signatures so we could get rid of deliveries on 1st attempt.
I can't recall any advertising for My Choice lately since they rolled it out last year.
The only advice I could give to the OP is require signatures on delivery, but of course UPS will make more money on that too.
UpstateNYUPSer(Ret)
Well-Known Member
Did the same when I had my rural route.
Future
Victory Ride
This is called courtesy ...for younger drivers ...
Similar threads
