Just got my copy on Friday. I haven't gotten into very far, but it seems like; just from what i've read so far (very little), the author looks at the whole thing through rose colored glasses. The thing that miffed me was how he stated something to the effect of, UPS has tons of ergonomical engineers working tirelessly to help make a UPSers job easier, and less emotionally and physically challenging. All I can say is, those guys must've been on vacation when the P500 made it on the scene. I'm 6'7". Me and the widow-maker (P500)not sucha good combo. I think the seats slide back a generous half inch. Ergonomics at work for all of us.