Hubber_TSGer_WhoCares
Member
I am glad that you experience acceptable service. The convenience is still a luxury "Staff" level gets no matter what. They can call a TSG Supervisor and a tech will be there in moments to address any concern, no log, no problem.The convenience was not worth the extra expense.
I continue to get attentive and skilled help from TSG.
From my perspective, the TSG changes have been a success story..
P-Man
Sorry, I do think change is good, cost savings is good, and maybe our district is the only one that contains technicians that use the help desk as a means of basic troubleshooting...