Blatant Entrapment

[FrigidFTSup]

But there is the "I don't remember seeing it" argument. There's also the "I forgot to send a message argument".

"Why didn't you scan it when you found it?"

"...."

 

[IVE GOTTA PACKAGE 4U]

Stop using my stuff D*

No

 

[oldngray]

Stop using my stuff D*

 

[FrigidFTSup]

So, you have to decide what you can do to service the customer in spite of the management without working yourself to death or getting fired.

You're not servicing the customer by hiding misloads. Period.

 

[Lead Belly]

@Lead Belly are you making new usernames???




Lol. Jk.

No I'm presently going by just one right now.

 

[upschuck]

It costs us more money when drivers are hiding misloads and we have missed than if they sent them in and the OMS has time to make alternate arrangements.

So refunding a $10 shipping charge wastes more money than sending a driver way out of the way to meet/deliver? Interesting.

 

[IVE GOTTA PACKAGE 4U]

You're not servicing the customer by hiding misloads. Period.

It's a blend again
TTKU

 

[By The Book]

"Why didn't you scan it when you found it?"

"...."

It was for the route next door and I forgot to give it to him when we had lunch.

 

[Brownslave688]

For in town res it isn't a problem here. There is always someone who just bought a shiny new truck they need to pay for

I swear there's a competition at my center right now with who can buy the biggest most expensive truck.

 

[IVE GOTTA PACKAGE 4U]

I swear there's a competition at my center right now with who can buy the biggest most expensive truck.

Guess you are in last place?

 

[FrigidFTSup]

So refunding a $10 shipping charge wastes more money than sending a driver way out of the way to meet/deliver? Interesting.

That's not the big picture. If we are consistently doing this customers get angry and go elsewhere. Eventually they just want to get what they're paying for. That's what convinces them to go to the competitors, who already have a cost, and quite often, a speed advantage.

 

[FrigidFTSup]

It was for the route next door and I forgot to give it to him when we had lunch.

It was still a misload that should have been scanned as such with a comment "Will give to Driver X"

 

[oldngray]

"Why didn't you scan it when you found it?"

"...."

My biggest problem was that it would usually be off area business misloads I couldn't make service on. I would still get the usual stupid messages "You have to deliver it". Me telling them I can't fell on deaf ears because the center would be on a no missed pieces kick. OK, do you want me to have 10 missed of my own work to make service on 1 misload? Almost always the same stupidity repeated.

 

[FrigidFTSup]

I swear there's a competition at my center right now with who can buy the biggest most expensive truck.

I guess we aren't alone.

 

[Brownslave688]

Guess you are in last place?

That I am.


And Have double the household income of anyone else there. Lol

 

[UpstateNYUPSer(Ret)]

It was for the route next door and I forgot to give it to him when we had lunch.

Scan the misload, hit N when asked if you can deliver, then type "will give to driver when we meet for lunch".

 

[IVE GOTTA PACKAGE 4U]

That's not the big picture. If we are consistently doing this customers get angry and go elsewhere. Eventually they just want to get what they're paying for. That's what convinces them to go to the competitors, who already have a cost, and quite often, a speed advantage.

How about putting an extra preloader on? Maybe better load quality would save some driver overtime.


Never mind, that makes too much sense.... Cents...lol

 

[FrigidFTSup]

My biggest problem was that it would usually be off area business misloads I couldn't make service on. I would still get the usual stupid messages "You have to deliver it". Me telling them I can't fell on deaf ears because the center would be on a no missed pieces kick. OK, do you want me to have 10 missed of my own work to make service on 1 misload? Almost always the same stupidity repeated.

In town we always try to send someone to take it from you to deliver. Out of town usually you just have to take the missed. No use making the problem worse.

 

[FrigidFTSup]

How about putting an extra preloader on? Maybe better load quality would save some driver overtime.


Never mind, that makes too much sense.... Cents...lol

Talk to IE

 

[Brownslave688]

My biggest problem was that it would usually be off area business misloads I couldn't make service on. I would still get the usual stupid messages "You have to deliver it". Me telling them I can't fell on deaf ears because the center would be on a no missed pieces kick. OK, do you want me to have 10 missed of my own work to make service on 1 misload? Almost always the same stupidity repeated.

Doesn't matter. Have to play the game.