Had a call tag for a recliner bought from Amazon. Was shipped with the back off inside a box, had delivered it a few days earlier. Guy tells me yeah, I have it right here. Slides the assembled chair to the doorway, not boxed, and slaps the tag on the back and says here you go. I just said sorry, can't take it unless it's boxed. He said he threw it out, doesn't have one. Sorry, have to talk to Amazon. Have a great day.