Reason I am asking is I have a customer complaining to me that a package we shipped was late. So I check our systems, we actually use UPS's own tracking API to keep a copy of the tracking results once a package is delivered. (the order/invoice data is linked up with the tracking numbers and results, makes for a better customer experience, yada, yada)
We also do that so we don't keep hitting UPS's systems, and to play nice with their terms and service agreement. Here is a copy of what we captured the day after the package was delivered.
Delivered 10/2/14 12:18 PM
Out For Delivery 10/2/14 5:07 AM
Destination Scan 10/1/14 8:11 AM
Arrival Scan 10/1/14 7:18 AM
Departure Scan 10/1/14 3:56 AM
Arrival Scan 9/30/14 11:50 PM
Departure Scan 9/30/14 9:45 PM
Origin Scan 9/30/14 7:14 PM
Order Processed: Ready for UPS 9/30/14 5:22 PM
We captured this data early October 3rd according to our database time stamps. Then on October 3rd (when the customer called to complain to us about a late package delivery) We went into billing center submitted a dispute and we refunded the customer on their shipping costs. (it was a 1 day in transit like 50 miles down the road from our location) Then on Monday October 6th our internal systems showed what we had above, but upon tracking the results on UPS.com we found this additional nugget in bold:
Delivered 10/2/14 12:18 PM
Out For Delivery 10/2/14 5:07 AM
The receiving business was closed. / Your delivery has been rescheduled for the next business day 10/1/14 11:04 AM
Destination Scan 10/1/14 8:11 AM
Arrival Scan 10/1/14 7:18 AM
Departure Scan 10/1/14 3:56 AM
Arrival Scan 9/30/14 11:50 PM
Departure Scan 9/30/14 9:45 PM
Origin Scan 9/30/14 7:14 PM
Order Processed: Ready for UPS 9/30/14 5:22 PM
The only reason we looked at UPS.com again was I got an email saying no refund as they made a delivery attempt before the deadline.
What I am concerned about right now aside from the late delivery is UPS capable of throwing in tracking activity post delivery? Bigger problem I have with this is the delivery location is a supermarket operates 24 hours a days. Can anyone shed some light on this?
We also do that so we don't keep hitting UPS's systems, and to play nice with their terms and service agreement. Here is a copy of what we captured the day after the package was delivered.
Delivered 10/2/14 12:18 PM
Out For Delivery 10/2/14 5:07 AM
Destination Scan 10/1/14 8:11 AM
Arrival Scan 10/1/14 7:18 AM
Departure Scan 10/1/14 3:56 AM
Arrival Scan 9/30/14 11:50 PM
Departure Scan 9/30/14 9:45 PM
Origin Scan 9/30/14 7:14 PM
Order Processed: Ready for UPS 9/30/14 5:22 PM
We captured this data early October 3rd according to our database time stamps. Then on October 3rd (when the customer called to complain to us about a late package delivery) We went into billing center submitted a dispute and we refunded the customer on their shipping costs. (it was a 1 day in transit like 50 miles down the road from our location) Then on Monday October 6th our internal systems showed what we had above, but upon tracking the results on UPS.com we found this additional nugget in bold:
Delivered 10/2/14 12:18 PM
Out For Delivery 10/2/14 5:07 AM
The receiving business was closed. / Your delivery has been rescheduled for the next business day 10/1/14 11:04 AM
Destination Scan 10/1/14 8:11 AM
Arrival Scan 10/1/14 7:18 AM
Departure Scan 10/1/14 3:56 AM
Arrival Scan 9/30/14 11:50 PM
Departure Scan 9/30/14 9:45 PM
Origin Scan 9/30/14 7:14 PM
Order Processed: Ready for UPS 9/30/14 5:22 PM
The only reason we looked at UPS.com again was I got an email saying no refund as they made a delivery attempt before the deadline.
What I am concerned about right now aside from the late delivery is UPS capable of throwing in tracking activity post delivery? Bigger problem I have with this is the delivery location is a supermarket operates 24 hours a days. Can anyone shed some light on this?