Star B
White Lightening
The harder upper turns the screws on the rank and file, the harder the rank and file are going to attempt to turn the screws on upper management.I agree that anything that can be done via the PPAD should be, but making a federal case out of using your cell phone? Weak.
If you trust your workforce and show your workforce that they can trust you, then they will go the extra mile. It's the basis of the real People-Service-Profit, not the fake Profit-Sales-Profit that has engulfed the company. The issue is that with all the extra technology and crap that's being shoved down our throats is showing us that they don't trust us.
I deleted a whole rant on technology, so, I'm trying to keep it on topic.