COD check must have blown out of truck

eats packages

Deranged lunatic
customers must be paying some other way now the last COD that was a send-again and an international brokerage I got a diad prompt that collection was not needed and it happily will stop complete with just a signature.
Whole process scared the crap out of me, sending texts to a steward, calling the center.

Sort of like when diad prompts you to future package without a future date.

Best way to hold onto a cod is to stuff it in your own wallet, better to walk off property with it than to lose it entirely, just don't cash it yourself /giggle/
 

eats packages

Deranged lunatic
Also FYI the cod envelope is sealed scanned by the diad with a verified count. Losing a COD is, err, fine, but if the envelope comes back with less checks than you said went in then somebody is lying and their first instinct in all cases is to blame the driver first. If I remember right there is absolutely no way of punching out without resolving the COD positively though, lol.
 

downwithbrownminot

Active Member
Also FYI the cod envelope is sealed scanned by the diad with a verified count. Losing a COD is, err, fine, but if the envelope comes back with less checks than you said went in then somebody is lying and their first instinct in all cases is to blame the driver first. If I remember right there is absolutely no way of punching out without resolving the COD positively though, lol.
 

UpstateNYUPSer(Ret)

Well-Known Member
Management told me to enter the amount the check was for then scan an envelope. Just not to turn it in. So I followed directive.
Wut? The COD turn in only requires you to match the number of checks in your hand with the number of checks in the DIAD. Drivers are only required to verify that the amount of the check matches the COD amount on the package at the time of delivery and that it is a certified check/money order if requested. I used the upper half of the old wooden clipboard, which fit in the space above the cup holders, to hold my COD envelope and call tags. I also clipped my iPhone to the cupholder.

The OP sounds like a problem child. Customers do not take the time to Google the UPS Corporate number to call in a corporate rude hourly if there is no merit to their complaint. He indicated that "she was looking for an argument" and it sounds as though he may have taken the bait. You stated that you "didn't mean to harass her" when you offered to stop by to "pick up the package". First of all, she paid for the package so you have no right to take it back and, second, it is on you to as the first link in the chain of custody for COD checks to ensure that it goes from their hand to your COD envelope to the collection point in your center. It sounds like she called the company and paid for the package with a credit card, for which she was charged a (3%?) convenience fee. UPS is not going to fire you for a rude hourly unless you went over the line with the customer. I received a rude hourly less than a week before I retired for walking across a small portion of someone's lawn---she was a busy body with nothing better to do; in fact, she called me "lazy"----we had a good laugh over that one.

Lost checks or claims for bad DR's do not come out of your check in a lump sum. The Company will take out as little as $25/week until the amount has been repaid in full. There was a SUNY Plattsburgh student playing college basketball wearing a pair of sneakers ($125) that I paid for as the result of a bad DR I had made in an off campus student housing building. From what I have read, the current $100 threshold is going to triple to $300 in the new contract, which will protect you guys from frivolous claims.

The rude hourly was not simply because you asked to pick up the package but was because of the manner in which you asked and the fact that it was the second call that you had made to the consignee in regard to the lost check. Hindsight is 20/20 but it may have been best to let your center management team take care of this for you. She was venting when she blamed you for the "second lost check".

You are given a COD envelope for a reason----to put checks in there. Checks do not go behind the blue contract book or in your backpack/wallet/shirt pocket.

burrhead asked how you were "going above and beyond" when you were incapable of doing one of the more basic parts of your job. Are you referring to the (harassing) phone calls? As he stated, there is way more to the story than you are telling us here and, unfortunately, those details would not paint you in the best light.

"Stealing time" with an unexplained 38 minute stop and "getting stuck in a blizzard" when I am certain that you were all told during the PCM not to take any (stupid) chances out on road that day are all indicators that you are a problem child.

"I would have loved to have stopped by in person." Yeah, probably a good thing that you didn't as you may have found yourself in the backseat of a patrol car.

"Now I wait for the call for my grievance hearing so it's back to the lake for me---lot's of fish to catch" tells me all that I need to know about your character.

You should use the time spent fishing to reflect on whether this is the right job for you. You'll get your job back---they may make you sit a home for awhile but you will be back. May I suggest that when you come back you make a concerted effort to do the job the way that you were trained and to treat people the way that you would like them to treat you. Picture yourself as a business owner and then ask yourself if you would like to have you delivering to yourself.

Good luck to you----you clearly have a lot of growing up to do.
 
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KOG72

I’m full of it
Geezus just turn in the cod envelope(if they still do that)without it in there and if asked say it was in there when I turned it in. How would they know any difference?
Hell I have seen them give the driver a piece of paper before showing the missing COD or shortage on it,I would’ve just waited till they gave out the paperwork.
 

UpstateNYUPSer(Ret)

Well-Known Member
Hell I have seen them give the driver a piece of paper before showing the missing COD or shortage on it,I would’ve just waited till they gave out the paperwork.
When you scan the envelope and complete the turn in you are certifying that the number of checks in the DIAD matches the number of checks in the envelope. Your suggestion would have delayed that process and further incensed the consignee who assumed that the shipper had been paid.
 

BigUnionGuy

Got the T-Shirt
I used the upper half of the old wooden clipboard, which fit in the space above the cup holders, to hold my COD envelope and call tags.

That's not the method.

If you didn't have a locked drop safe in your truck.... you carried them in your front pocket.

Lost checks or claims for bad DR's do not come out of your check in a lump sum.

Yep.

The company has to issue an Article 10 letter.

The employee can grieve it.... and the company has to "prove" they were negligent before any

monetary settlement is reached.


"Driver Release" is at the drivers discretion.


May I suggest that when you come back you make a concerted effort to do the job the way that you were trained

The pot, calling the kettle black.

Same old story Dave.... You weren't management.

Just a truck driver.
 
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