ORLY!?!
Master Loader
What's missing from this equation is the culpability of shipper who does not properly pack the box.More often than not this the root cause for these "accordian boxes".That being said we still need to make the necessary repairs, but at the customers expense if it's deemed to be from inadequate packaging.Sheeting them as missed in these instances is the right thing to do.
I agree.
I would say about 99.5% of packages sent threw UPS and end up damaged are results of shipper and customer faults. Boxes that house too much space within, end up crushed. Those parcels that are closed by a thin layer of glue or a single piece of tape, end up opened and spilling out.
I'd say that even the people at the UPS stores are to blame in a major way. They never look or test the packages for its weaknesses. I understand they don’t want to make it seem as they are trying to sell people more items. But knowing something is going to fail threw belts, rollers and being stacked should be noted by these people to the public.
Here in Orlando, the tourist like to get a thin layered large sized box, and throw about a weeks worth of soda, candy, food, DVDs and tons of other stuff in it. They tape it up with about three pieces of tape and believe its ok to ship. In the end, the box ends up being 75-100 pounds and spilling out all shorts of stuff.
There needs to be a way to show and teach people proper packing techniques. Either free copies at the UPS stores, or handed out by drivers. Hey, post them on the internet where people frequent. Advertise proper packing to people, make commercials for something productive for god sakes!
Edit: hell, I've sent about 10 packages last year and this year threw UPS. I packed them myself and non of them have ever been damaged or opened. This is because I know what it will take to make the journey. That and they traveled from Orlando, FL to Republic, Washington in 5 days. Yea, got skillz!