Customer claims damage to property?

[UpstateNYUPSer(Ret)]

Good job getting off your ass... you want a Scooby snack for doing that??

Why are you such an idiot?

 

[Coldworld]

Why are you such an idiot?

These mgt folks want to treat people like , and they want to know why employees give them back??? Seriously Dave???

 

[UpstateNYUPSer(Ret)]

These mgt folks want to treat people like , and they want to know why employees give them back??? Seriously Dave???

He told us what he does in his center when a customer calls in a questionable property damage claim. Our center does the same thing.

 

[Coldworld]

Why are you such an idiot?

Because I called out a mgt person... please...

 

[Coldworld]

He told us what he does in his center when a customer calls in a questionable property damage claim. Our center does the same thing.

Well, good for him for doing this....these mgt folks are told to treat people like ... what’s wrong with working in a positive working atmosphere????

 

[Coldworld]

Wouldn't it have been easier to pop the closest red line?

Wonder where this was at and is this driver still employed here... should have taken his Cracker Jack dot card and thrown it away.... I really hope this wasn’t an old timer....

 

[Poop Head]

Would you be willing to sit at home while the Company completes their investigation?

Hail yeah. Then get the backpay

 

[Coldworld]

Would you be willing to sit at home while the Company completes their investigation?

10 days for a minor investigation???? That’s BS .... and the center manager who would hold someone out that long for something like this is a scrub... plain and simple...

 

[badpal]

10 days for a minor investigation???? That’s BS .... and the center manager who would hold someone out that long for something like this is a scrub... plain and simple...

If it happened during peak, the investigation would have finished in 10 minutes.

 

[DriverNerd]

I got a talk from my center manager about a customer claiming I broke the rear window of her SUV in her driveway. How did she know this? It was broke when she got home and there was a box on the front step from UPS (me) and so I must have done it. The logic. Center manager asked for the details about it and I told him everything and there was no way I could have done it. He said "OK, I'll go tell her to pound sand".

Had another customer call and said I broke their doorbell. When asked about it by management I said, "You mean the one that's been broke for months?!". They laughed and said ok.

Seriously, something just doesn't seem right with all of this.

 

[thisjobaintforeverybody]

We've had situations where customers try to blame us and it was the other carriers!

 

[BlackCat]

I got a talk from my center manager about a customer claiming I broke the rear window of her SUV in her driveway. How did she know this? It was broke when she got home and there was a box on the front step from UPS (me) and so I must have done it. The logic. Center manager asked for the details about it and I told him everything and there was no way I could have done it. He said "OK, I'll go tell her to pound sand".

Had another customer call and said I broke their doorbell. When asked about it by management I said, "You mean the one that's been broke for months?!". They laughed and said ok.

Seriously, something just doesn't seem right with all of this.

Here in AZ, I have demolished plenty of weather beaten doorbells. The plastic button crumbles as soon as you push it.

 

[Indecisi0n]

Here in AZ, I have demolished plenty of weather beaten doorbells. The plastic button crumbles as soon as you push it.

Advoidable.

 

[Dr.Brownz]

Coworker charged for accident that did not occur, got a call from supervisor claiming customer saw him hit a lawn statue and bent the anchor system inside the statue. He talked with the supervisor and he said they could investigate the accident, but he would be pulled off the road and could take weeks to find out the truth. He called one of are union stewards and talked to him and said"this is wrong and unjustified to pull him from road without any evidence to the customers claim". So he had to choice between no pay for weeks and fight it, or eat it and have a safety ride along and charged with a accident. My question is what would you do in this case?

 

[Coldworld]

Why are you such an idiot?

How many more days until you gtfo of brown cafe????

 

[Coldworld]

I got a talk from my center manager about a customer claiming I broke the rear window of her SUV in her driveway. How did she know this? It was broke when she got home and there was a box on the front step from UPS (me) and so I must have done it. The logic. Center manager asked for the details about it and I told him everything and there was no way I could have done it. He said "OK, I'll go tell her to pound sand".

Had another customer call and said I broke their doorbell. When asked about it by management I said, "You mean the one that's been broke for months?!". They laughed and said ok.

Seriously, something just doesn't seem right with all of this.

It comes down to one thing... some people suck...

 

[Been In Brown Too Long]

It comes down to one thing... some people suck...

A Tom Segura reference?

 

[Theotherside]

W

I would have gone out to the accident site and have the driver meet me. You would be amazed how fast the home owner back tracks when I have the truck the driver and myself at the house. Dropping "Insurance fraud" in a couple of sentences will wrap up that BS also. People do not expect you to do a face to face.

well I’m a home owner looking for the driver who hit a killed my horse to confront him on why he didn’t tell me so I could shoot him so he didn’t suffer and that would of been the end of the situation. But he rolled out and now im dealing with costumer care agents from Over seas waiting o a call from a “dispatch manager”

 

[tadpole]

W

well I’m a home owner looking for the driver who hit a killed my horse to confront him on why he didn’t tell me so I could shoot him so he didn’t suffer and that would of been the end of the situation. But he rolled out and now im dealing with costumer care agents from Over seas waiting o a call from a “dispatch manager”

cool story bro.

 

[IVE GOTTA PACKAGE 4U]

W

well I’m a home owner looking for the driver who hit a killed my horse to confront him on why he didn’t tell me so I could shoot him so he didn’t suffer and that would of been the end of the situation. But he rolled out and now im dealing with costumer care agents from Over seas waiting o a call from a “dispatch manager”

A horse is not a dog so does not count as an accident