I'll tell you what I don't like about p/u compliance.
The management team will change your scheduled p/u time in your DIAD so that maybe you are more likely to be in the window.
But they don't bother to tell the customer they changed the time!
This tells me we are not doing it for the customer.
This is exactly what is happening here.... it gets so bad I simply tell them once how stupid it is. If that doesnt phase them I shut the brain off and do it exactly the way they want it.We have drivers being told to break off an area 10-15 miles away from their pick-up area to make sure they are within the 15 minute window, go make their 10 pickups, them drive the 10-15 miles back to finish the 5 stops they have left that they could have finished in 10-15 minutes if they did not break off, and all the pickups would have been made just fine with no service failures or complaints. Why???? I would think the opposite would be true if you were really worried about being profitable!!!!!!
since day 1 for me it was always not before 2:30 or after 5:00. is this a major factor in volume for us? feed-back please