Discussion in 'UPS Discussions' started by selfcancelsignal, May 1, 2015.

  1. Are we entitled if we'd like a customer to help us at a bulk stop or pick up, or are they entitled for not helping unload or load the bulk?
  2. jaker

    jaker trolling

    They are not entitled to help us
  3. PT Car Washer

    PT Car Washer Well-Known Member

    If the guys on the dock want to help I gladly take it. If they just want to stand there and watch, that is fine also. Some guys are afraid they will be in your way or trying to push you or don't know how you will react if they help. Just play it by ear.
  4. Box Ox

    Box Ox Well-Known Member

    All we're entitled to is a signature for what we've got for them and a pile of what they've got for us. But I try to make sure dock guys who understand my time situation and dive right in get their big bulk deliveries while I've still got air to run. Clears out the PC and helps their turnaround for pickups big time.
  5. SCV good to go sir.

    SCV good to go sir. Active Member

    I play it by ear as well.

    My rule of thumb for bulk stops is if they're standing within arms range or at the very edge of the package truck, then they want to help. I'll scan a few and set them near them/the handcart to see their reaction. If they start picking those up I'll just hand them the packages, if not I'll just keep building the stack until I can haul it out of the way and continue do the work myself.

    With pick ups I just go in there expecting to do the work myself. I appreciate their help and will always take it, but I have to remain vigilant about the NDAs.

    Regardless, I'm always moving and leaving the indecision to them. If they're indecisive, no one cares. If you show just an ounce of indecisiveness, they can construe that as you being lazy (speaking from experience). Don't give our :censored2:tier customers a reason to harp on you.
  6. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Any help that I get is appreciated but certainly not expected.

    I always make sure that if they do help they do not step in to the package car. I certainly don't want to make that phone call.
  7. ZQXC

    ZQXC Guest

    I never expect help, but I never turn it down either.
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  8. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    It depends whether the help is beneficial or slows you down.
  9. ZQXC

    ZQXC Guest

    Help, by the very definition of the word, would be an asset.
    You are the captain of your ship, so do whatever you like.
  10. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Qualified and capable help would definitely be an asset.

    Someone who gets in my way trying to help would be a detriment.
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  11. ZQXC

    ZQXC Guest

    ....and I am confident that you would make them aware of the same.
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  12. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    "Sir/Ma'am, I'm all set, thank you"
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  13. ZQXC

    ZQXC Guest

    Just not your style, Skippy; needs to be more caustic.
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  14. Lead Belly

    Lead Belly BANNED

    If we are to do 30 years in a package car we will need all the help we can get.
  15. I'm pretty much the same, but part of me thinks at 2 of my bulk stops, the customers don't help 'cause they know how much we make. Fine with me as long as the time allowance is close. Paid by the hour.
  16. Geo926

    Geo926 Active Member

    I could care less on the delivery side. On the pickup side when I see a couple skids, by all means help :)
  17. Shifting Contents

    Shifting Contents Most Help Needed

    That's they :censored2:tiest reason for them not to help. So does that mean I should cook my food if I go to Wendy's because the make so little?

    As I always tell people, I never ask for help but I never turn it down.
  18. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I was at a delivery stop and was struggling with an Over 70. The receiver overheard me grunting and said something to the effect that we make too much money to make sounds like that.

    Ironically he lost his job a few months later. Darn.
  19. Johney

    Johney Well-Known Member

    If Orion says they need to help,they need to help.
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  20. BrownTexas

    BrownTexas Well-Known Member

    The "you make to much" comments annoy me. I think I will start telling people " well you must be over paid for your position since you're just watching me work".
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