I was thoroughly livid to find out that my complaints had probably never even had human eyeballs look it, let alone act on it. Also, the fact that UPS touts 'THE UPS Helpline' as being a single entity/operation, which it is not. AND it might have changed, but last I knew UPS's computers/network accessibility is so limited that employees couldn't even access the website with them. So, we are basically forced to call and therefore have the complaints be oral. This is not by accident. Of course, their lawyers are going to claim it is, but these guys are basically helpless. Usually, plaintiffs have to scrounge for enough evidence to get a claim to go through. With UPS, they've been playing this game so long, they haven't realized that the game has changed.