MrFedEx
Engorged Member
Unless a customer isn't home and a signature is needed these doortags are completely pointless and a perfect example of Memphis know-it-alls who couldn't do our jobs if their life depended on it.
Is it any wonder that our customers are confused? Few can even differentiate between the different opcos. For example, I am daily offered mis-delivered pkgs (or pallets) from FedEx Freight and Ground. All the customer sees when I walk-in the door is "FedEx", and they expect me to solve their problem. The uniforms are also similar enough to cause confusion.
The HD/Ground doortag policy IS a perfect example of how disconnected from reality Memphis is, and how dysfunctional this corporation has become, regardless of opco. They are all screwed-up in their own way, and some of the time the stupidity crosses opco lines.
This is just a small reason why most of us just laugh at the Memphis talking heads these days. They make millions being clueless, and we make pennies cleaning up their stupidity. Kind of like janitors mopping the floor when someone has an "accident".
Memphis is totally disconnected from reality, and because we all know that every opco is really run by Express practices and policy (from Memphis), they are doomed to be as dysfunctional as Express. Turnover, customer dissatisfaction, and anti-productive policies and procedures all combine to create a lousy work environment and duplication of effort. It's stupid...but so are our "leaders".