menotyou
bella amicizia
Gotchya!
Holding a package at Will Call BEFORE first delivery attempt
- Thread starter iggy0747
- Start date
Ya thats what I figured, if I had found the phone number to the actual center, but it isn't even there yet. I'm guessing it was put on a truck from KY to Pa since it's not scheduled for delivery until Monday. Couldn't even find the phone number either, which is smart on UPS's part, they obviously don't want everyone calling the center asking where there stuff is
While it is too late for the OP, for the record you can do this with My Choice (obviously you have to sign up well before hand). Just did it twice last week when the call box on my building broke and wanted to save my driver the hassle of showing up and not being able to get into the building. My Choice will say that the package won't be ready until the day after the initial delivery date, but in my experience it seems to be pulled sometime during the morning sort and shows in the tracking entry as available that day. At least that's how it happens where I am.
TearsInRain
IE boogeyman
any OMS can do it in ETT with a harmless falsification of records 
dilligaf
IN VINO VERITAS
Same here. We have customers that W/C their pkgs before they get here. No delivery attempt first.
dilligaf
IN VINO VERITAS
We get the same here on occasion.
dilligaf
IN VINO VERITAS
I guess I have an advantage to working in a small center. We have no problem accommodating the customer. Even on a Saturday. Most of our customers know they can usually just show up even if the customer counter is closed. We will take care of them.
dilligaf
IN VINO VERITAS
menotyou
bella amicizia
Same here. Never a problem, if we can make it happen, we will.
S
splozi
Guest
UPS fail...
UpstateNYUPSer(Ret)
Well-Known Member
A delivery attempt has to be made before the package can be put on will call.
S
splozi
Guest
I will call'd the package yesterday, yet it was still put on the truck today. I've done 5+ of these this year and this is the first time. Still annoying...
And it's 3:30pm and the guy still isn't here. He's never been here later than 2pm. I know the order of things can change slightly each day, but I'm starting to wonder if it's still actually at the center.
S
splozi
Guest
Finally delivered @ 5:33PM. PAL'd to 6180... either this guy is royally swamped today, or he's doing his route a bit out of order, or his loader sucks monkey balls and he couldn't find the package on-time.
There are two PALs on the package. One has a time stamp of 4:09AM and is totally blank... no sequence number, belt, or area designation. The second one says 4:35AM, and shows all of the correct information. I'm curious as to why this happens sometimes; does anyone here know?
There are two PALs on the package. One has a time stamp of 4:09AM and is totally blank... no sequence number, belt, or area designation. The second one says 4:35AM, and shows all of the correct information. I'm curious as to why this happens sometimes; does anyone here know?
ikoi62
Well-Known Member
ok i see the fail on the delivery it took a couple drinks to figure out..lol. as to why there is no info on the pal its because the dispatch supervisor didnt enter where the section was to be sent to. it happens everyday at the start of sort,one call to the dsp and its solved.
menotyou
bella amicizia
That is not true.
ikoi62
Well-Known Member
you keep saying that's not true..but when you go to ett to create a DCR it informs you that the process can not continue till there is a first attempt
this applies to will calls, hold for p/u,futures.
there is a way in the dispatch program to hold a package before the 1st attempt but that can only be done the day of the sort.
dilligaf
IN VINO VERITAS
Mgt pulls a will call out of my EDD and sends it out to the clerk. The clerk pulls the pkg off the truck. No problem and no 1st attempt.
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