Its too bad that we have a few ingnorant people that think UPS is th worse delivery company in terms of time in transit. You can say what you want about UPS but I believe the facts support UPS in getting your package delivered on time. I have a pick-up account that only uses Fed-Ex when THEIR customers request to use their Fed-Ex account number. They like UPS and would never change because of our superior sevice. This doesn't matter in the grand scheme of things but I have a residential consignee that I can't sing enough praises for! Their house is right on the street so they hear the truck (I beep now because I now they want to come outside to get their package). Every time the Mr. or Mrs. comes out to get the package (they get stuff 2-3 times/week). Well in the beginning I was in the back selecting the package, as I began to walk out of the truck she was half way from the house to the truck and she called "AH AH AH, stay there!" she came to the truck to get her delivery. She understood how hard on the body the step in the truck is! She saves me that step down and step up everytime she is home and I love her for it! Its the little things like this that warms my heart!