I guess I could have put this in any number of the other threads out there, like "This company is going downhill" , Management Quotes, or even the "Why we are losing customers thread. But this is what happening to me lately. Today for the second time in a week I was hauled in the office delivering an SSI account 3 minutes early. I gave the usual "What? That was such bad customer service that I need to get hauled in here?" Then I actually tried to reason with them on this. ( Ya I know it was dumb, there is no reasoning with them) ...saying the customer is extremely happy, it's my first stop, etc. etc. Their response....Just deliver it after 9 or pre-record it. I said no way was I gonna pre-record it because then that would be an integrity issue. So I asked, would this be an issue if I delivered ONLY the NDA pieces to this same SSI account 3 minutes before 9 am? And to my suprise, they said it would not come up in any report or be an issue. Well I guess instead of getting grounds off with the airs at other businesses like we are able to do and not get reamed for it, SSI accounts for some reason cannot be done this way. So from now on I will have to deliver their NDA pieces as soon as I get them, run my airs and go back to deliver their ground pieces before 10:30 am and hope I don't have a heavy air day, EVER, and be late delivering an SSI account. Now I can understand SSI accounts that have a window for deliveries like 11:00 am to 1:00 p.m. because of dock space, the times the receiver is present, etc, but can anyone tell me why an SSI account that has a 9-10:30 window can have their NDA pieces delivered at anytime before 10:30 but the ground, savers, 2 day pieces they have must only be done between 9 and 10:30? This is something that I hope that someone "up there" reads and hopefully can do something about, because it seems like there is a good amount of time being wasted 'talking to' a driver who is trying to do the most efficient job possible, and keeping the customer happy. maybe I should have placed this in the "This is why UPS is losing customers" thread!!!!!