"mrbrown....I couldn't agree more, I'm beginning to think that the whole attitude thing is all part of the power trip that Most of the sups I've seen are on. And it's not so much the sups, but the center manager's that make the attitude sort of trickle down through the ranks and we little people are the ones that have to deal with it." I understand what your saying but lets face it the job will never get any easier. With that in mind there are limits to how much sensitivity you can expect to receive. Kind of like working out. If you get yourself motivated to workout you could actually enjoy it. If you don't 30 minutes can seem like a lifetime.