Mr. Fed Ex. I see, I did not know you still worked there. Your question about "why won't they also help with the signature deal?" That's the problem. As their legal says, the Service Guide is "silent" on the delivery instructions on signatures and who can receive. Indicated it was intentionally. So of course they can only comment on Service Guide policy and not training policy. Certainly do not want to put you in jeopardy. Do you know a site or some such of former Fed Ex'ers, preferably management? Btw, the case is Hyatt v. FTB. You might find it interesting.