Uh, no. Express volume has grown, but most of it is Amazon or other large heavily discounted accounts. I know several sales reps who readily admit that they will try and sell Ground first due to the much higher profit potential.
Again, looking from the outside-in, it's clear you don't understand this business.
And our "Sales Team"? They get big bucks and drive fancy cars...we get an occasional donut, which equals zero incentive to help them out. Every sales "lead" I've turned-in in years has been an intentional wild goose chase/snipe hunt.
I work more with your sales reps more then you do, since well they don't work with you, right? They will sell anything a customer wants and they have goals to hit on all services, which all point upwards, missing one costs them, they need to continually bring all of them up. They don't get into profit margins of services that is above them and ground can and does turn down business, as they have limits as well. So it isn't all ground all the time.
Sounds like you should have went to sales then, but it's tool late for you now.
Your Sales team has to handle and answer for any Fedex department mishaps, be it delivery, be it billing or whatever. When I can't get the right answers from the right dept they get the call from me. This is taxing on them, but I need answers, they have to do this with every account. They tell me it can be any hour on the clock since you are global, 11pm and still working isn't odd. So when you go home, they have a much harder time escaping. So it isn't all green on the other side, they work hard for you to.
We talked about sales leads, they don't want you to do it either, but the both of you are on directives from those above you. You know so much that Express Saver is still around, which you predicted it was going away, what a couple years ago, because ground was taking it over because "they" love ground and hate express. Still see and use it, yeah you are all knowing.
