LastMile
Member
Calling all FedEx Ground ISPs, Route owners and Contractors to share from their experience...
I recently discovered this forum as I was doing some due diligence to become a FedEx Ground ISP of 10 routes in the Seattle area. I would be a silent owner and the business would be run by a full time manager.
Since this is primarily an operations business, there are hard costs associated with
every task / step in daily processes. Having a background in software technology,
I am trying to understand if and how, as an ISP, I can automate some of the daily tasks to reduce our costs and operate more efficiently. Specifically:
- reduce exceptions for daily deliveries
- avoid introduction of human errors
- minimize wastage such as fuel & time
- conveniently track & monitor daily operations
Would appreciate your feedback on the following questions.
1. How do you ensure that your daily inbound deliveries for any work area will fit in
your truck servicing that area?
2. What happens if the total delivery load exceeds your truck capacity?
3. Do you get to re-balance the excess deliveries across other trucks which have capacity? If so, what steps do you take to make this happen?
4. Is there a general efficiency rule that your drivers follow at a delivery stop (for e.g amount of time spent at each stop or how many packages per stop etc)
5. Failed first attempt deliveries seem to cost an ISP. Roughly how may of these do you get everyday? How can you minimize these?
6. What issues do you see coming when Ground and HD deliveries will be co-mingled across work areas?
7. How do most drivers get paid? By the hour/day/week? By stops/packages?
8. How often do your drivers forget to make pickup stops, either scheduled or call-in? Do you feel pick-up reminders to them would be helpful to avoid such failure?
9. As an owner / manager, I would like to see in real time, where all my trucks are and what the delivery + pickup status is for each. As an owner, how do you do this?
I recently discovered this forum as I was doing some due diligence to become a FedEx Ground ISP of 10 routes in the Seattle area. I would be a silent owner and the business would be run by a full time manager.
Since this is primarily an operations business, there are hard costs associated with
every task / step in daily processes. Having a background in software technology,
I am trying to understand if and how, as an ISP, I can automate some of the daily tasks to reduce our costs and operate more efficiently. Specifically:
- reduce exceptions for daily deliveries
- avoid introduction of human errors
- minimize wastage such as fuel & time
- conveniently track & monitor daily operations
Would appreciate your feedback on the following questions.
1. How do you ensure that your daily inbound deliveries for any work area will fit in
your truck servicing that area?
2. What happens if the total delivery load exceeds your truck capacity?
3. Do you get to re-balance the excess deliveries across other trucks which have capacity? If so, what steps do you take to make this happen?
4. Is there a general efficiency rule that your drivers follow at a delivery stop (for e.g amount of time spent at each stop or how many packages per stop etc)
5. Failed first attempt deliveries seem to cost an ISP. Roughly how may of these do you get everyday? How can you minimize these?
6. What issues do you see coming when Ground and HD deliveries will be co-mingled across work areas?
7. How do most drivers get paid? By the hour/day/week? By stops/packages?
8. How often do your drivers forget to make pickup stops, either scheduled or call-in? Do you feel pick-up reminders to them would be helpful to avoid such failure?
9. As an owner / manager, I would like to see in real time, where all my trucks are and what the delivery + pickup status is for each. As an owner, how do you do this?