I recieved training when I first brcame a steward, and it covered pretty much how to conduct youself professionaly (most aspects) . I have gone back twice for a refresher about every two years . I have been a steward for 7 years.I don't like to miss any additional training. Also I have a good working relationship with my BA and always can rely on the local for any guidance I may need. Being prepared and knowledgeable is they key.