Signature required packages

Discussion in 'UPS Discussions' started by UpstateNYUPSer, Mar 2, 2008.

  1. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I am wondering what the procedure is in other centers for "signature required" packages for which the shipper has not paid or shipped it as such. For example, we have all seen the CDW packages with the pre-printed message stating that their pkgs cannot be driver released. We have all seen the shippers who place decals saying "Signature Required" or "Do Not Driver Release" or words to that effect. I have one Avon lady who has the words "Signature Required" as part of her address. In our center, we are told that if the shipper has not paid for a signature (service code 42 on ground) than we are free to driver release the pkg (residential) following prescribed methods or to deliver as usual at a commercial stop.
  2. dilligaf

    dilligaf IN VINO VERITAS

    I have always gone into pkg info in the diad and entered sig req. That is the way I was told to do it. Not sure if the shipper gets back charges on this.
  3. DorkHead

    DorkHead Active Member

    If they don`t pay for a sig, then you DR unless it`s a commercial del. on a computer generated label. Now if it is a stick on label from a write in book and has a sig required sticker, then I get a sig.
  4. Big Babooba

    Big Babooba Well-Known Member

    Our center was told that if the shipping label isn't coded to get a singature then no signature is required. If a label has been applied requesting that a signature be obtained, it must have the UPS shield on it. Any other signature required or no driver release label is to be diregarded.
  5. Cementups

    Cementups Box Monkey

    If it's not a 42 then leave it except at commercial stops. they don't pay for it, then you so get it. This came straight from our LP dept.
  6. Harley Rider

    Harley Rider 30 yrs & counting

    Whenever I deliver a CDW package to a commercial account I always hit the "sig req" button in hopes that UPS is back charging them. Otherwise I DR them to residential addresses. I loathe these shippers that try to get the delivery signature w/o paying for it.
  7. barnyard

    barnyard KTM rider Staff Member

    I had one of those during my qualification ride and asked my center manager about it during the delivery. He said, "DR it, if the shipper wants a signature, they can pay for it."

  8. dilligaf

    dilligaf IN VINO VERITAS

    Interesting I did not know this Thanks
  9. currahee

    currahee Member

    What about companies like New Egg or Cdw, where you know its electronics or computer stuff do you still just DR it. I personally would rather get signature to cover my butt. The same sup that tells you to DR it because they didnt pay to get a signature will be the same sup writting you up for a bad DR.
  10. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    That's when you use your own judgement. Technically they haven't paid for the signature but if you don't feel comfortable with the DR then don't DR. I'd rather have a SA than a DFU.
  11. barnyard

    barnyard KTM rider Staff Member

    It was a CDW package that I had during my qualification ride.

    The other situation that I run into, that I asked about during my last space and vis ride is this: client moves, I have an NDA for them addressed to their old address, I know their new address, but have a heavy air day, so I sheet the package as 'moved' and deliver it with their ground after I have delivered the rest of my air. Supe said not to worry about it.

    I have told the receiver to let their shippers know about their move, as I am going on vacation 2 weeks this spring and the cover driver may not know about their move. I figure after the 3rd request, the get late deliveries.

    Sorry for the hijack.

  12. dannyboy

    dannyboy From the promised LAND

    The only time you get a signature is when it has the code 42 or if it has the UPS logo on the sig required sticker. That is usually a great indication that it is a high value. Anything else you are free to DR if you have a safe place. IF the customer wants the extra services, they need to spend the extra money for it.

  13. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    That is exactly the way that you do it. Do you take the time to do an address correction in the board at the new delivery address? I would caution against the late deliveries for a known moved. Sheet as addressed to beat the commit time and then deliver with the ground.
  14. over9five

    over9five Moderator Staff Member

    I have to disagree with that. You don't know what's in it. What if it's drugs, porno, or ammo? I don't care if someone scribbles on it with crayon "signature required", if it says it, I'm getting it!

    Add to that the fact that you can change it in the DIAD to "signature required" or "adult signature required" and the shipper will be billed accordingly.

    Do the right thing. You do not want to leave the drugs, porno, or ammo where a child may find and open it!
  15. over9five

    over9five Moderator Staff Member

    Geez that upsets me! Both of you have been going on about doing the right thing for your customers, providing service etc. But then when a customer doesn't use the exact procedure they should, well the heck with them! Just leave that signature required, who cares!

    Think about it.
  16. barnyard

    barnyard KTM rider Staff Member

    I do think about it. My thinking goes like this, "Then UPS tried to overbill me for my shipping. Something about adjustments for signatures."

  17. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I have to disagree with you on part of your answer. I think that the shipper is simply trying to avoid paying the additional charge for obtaining a signature. I have seen a few even take our green stickers and place them on their pkgs. Now, are there situations when I will go ahead and secure the signature even though the shipper did not pay for it? Absolutely, but for the most part, if it is a safe DR, I release it.
  18. over9five

    over9five Moderator Staff Member

    So your ESP has told you there's nothing dangerous in the box?
  19. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Tell you what--you follow the methods the way that you interpret them and I will follow them the way that I was instructed. If I am asked to get an autograph, I will. If I feel that the delivery location is suspect, I will get an autograph. If I feel that it is a safe DR and the shipper has, for whatever reason, not paid for a service that he is requesting, well, then, too bad, too sad, I am releasing said pkg.

    Actually, my ESP is fairly strong--would you like some lottery numbers?
  20. currahee

    currahee Member

    I try to to do the right thing for the customer.I will always do the right thing for me . My job is too important to get in trouble for a bad Dr or God forbid a kid gets his dads porn. If i have a hunch about a package i get a signature. I dont care if someone paid for that service.