As a driver for UPS, I actually love the Walgreens option. I'm expecting a Home Delivery package on Monday. I won't be home, delivering myself, so I'd like to have it held there.
I called customer service tonight to change the delivery to be held at my local Walgreen's. The agent kept telling me she couldn't do that yet, they just picked up the package today. Told me to call back on Thursday.
I'm sorry, what does the date you physically picked up a box have to do with updating a delivery to be held?