Very well stated Sober.
I am a "people" person, so I tend to get along with just about anybody. There have been a few customers than I dont really care for, but I still smile and be polite. We have all had someone complain about something. If there is anything in the complaint you can improve upon, do so, if not, dont give it anonther thought.
You said there have been "other issues" with this hotel. Were they with you or other drivers? If this customer complains alot, has the 800 number on speed dial, there won't be much to worry about. I can't see a customer calling in a complaint and demanding you not be allowed on the property again the first time they were offended. Just take a good, honest look at the situation. Yes, we are in a hurry, but not to the point to be rude to our customers.