I am curious as to what some of the unknowns were when starting in management? Specifically, moving into the part-time supervisor role, although anything relevant would be helpful. To expand a little bit, it seems apparent that the supervisors are occasionally under a lot of stress to meet certain metrics, which I can understand; however, are there any subtle, not-so-obvious things lurking around that are not readily apparent to most hourlies? I've looked around on UPSers, and read the PDF's they offer on the MAPP process and all that, so I am familiar with what they have to say; trying to undercover some more firsthand experience, however. Any responses appreciated.