After much careful research, plus tons of personal experience, I have come up with, what I feel, is the answer to everything at UPS. I am willing to share this knowledge with my UPS brothers & sisters, in the hopes that you, too, can have a simpler, hassle-free existence at UPS. There are two answers, actually that will fit into any possible situation that may arise; 1. "I Do Not Recall" 2. "I'll Work On That" I have found that there is nothing that comes up at UPS that one or both of these answers does not handle completely. I have, however, found that answering "I Do Not Recall" to someone saying "hello" is somewhat awkward; however, I have decided awkward is fine.