I just recently came back from a trip in the Med and visited 7-8 countries. We bought some stuff and had to ship some of it back. I always asked if they could ship it back UPS. I was pleasently surprised to find that most folks were well aware of UPS and could use them if I wanted that service. HOWEVER Venice Italy - I went to the island of Murano and purchased some glass. I wanted to ship it back by UPS and the owner of the factory told me that they had to many problems with UPS! He said they only use Emery and it is handled door to door through customs. I asked him what the problem was with UPS and he said that very expensive peices were being left on the door step with no signature and his special clients were very upset! I was happy to at least hear that it was not a breakage problem. I would like to hear your thoughts on the competition in other countries as you see it when you either visited these countries or if you live in another country... What are your challenges on selling the service or how is UPS looked at?